Head of Facility Management

Facilities Manager
The Facilities Manager is responsible for planning, organizing, executing, and communicating service-related activities within their assigned region. This role serves as a key liaison between Restaurant Support Office (RSO) partners, Operators, and service provides to ensure facilities programs are effectively executed, company assets are maintained, and brand standards are upheld. The Facilities Manager provides field leadership, drives continuous improvement initiatives, and supports all aspects of facilities management.
Manage field-based facilities support, local strategies, and service provider performance to maintain brand standards and maximize the lifecycle of company assets
Serve as the primary escalation point for facilities-related emergencies and operational issues, providing on-call support as needed
Lead the implementation and communication of facilities programs, initiatives, and strategic priorities
Partner with cross-functional teams to support business initiatives, continuous improvement efforts, research activities, and change management processes
Conduct site assessments, property inspections, and equipment evaluations to ensure facilities meet Raising Cane's standards and identify future maintenance and capital needs
Manage service provider relationships, contracts, and performance scorecards, and competitive bid processes to ensure quality service and overall value
Develop and execute project scopes, RFPs, and capital improvement plans in partnership with Operations and Business Unit leadership
Oversee building repairs, equipment installations, warranty walkthroughs, property improvements, and project execution from planning through completion
Manage work order workflows, review service quality and performance metrics, and ensure timely resolution of facilities-related requests
Coach and support Crew on facilities-related processes, tools, and best practices and maintain accurate administrative records, including expense reports and supporting documentation
Travel Requirements:

~ Requires up to 50% travel and operates as a field-based, remote role

5+ years of facilities management experience within the Restaurant, grocery store, or related industries

• Bachelor's degree in Business Administration or a related field, or equivalent facilities management experience
• Knowledge of HVAC and mechanical systems, refrigeration, plumbing, electrical systems, kitchen equipment, general maintenance contracting, and beverage/CO2 systems
• Proficient in Microsoft Office, including Excel, PowerPoint, Project, Outlook, and Word
• Strong organizational, analytical, and problem solving skills with the ability to manage multiple priorities and evaluate results in a fast-paced environment
• Flexibility to work a variable schedule, including weekends, holidays, early mornings, evenings, and on-call support for urgent facilities-related issues as needed

Advanced experience utilizing a CMMS platform
Experience supporting multi-unit operations
The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. All your information will be kept confidential according to EEO guidelines.