Field Service Engineering

Rapiscan Systems, designs, manufactures and markets security and inspection systems worldwide. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities.
We are currently seeking a Field Service Engineer (FSE) I to join our team. This individual has the primary responsibility of ensuring that the users of Rapiscan equipment are satisfied with its performance. In this position you can expect up to 75% travel (International and Domestic). It is not uncommon to incur work days in excess of 8 hours and on occasion work weekends. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. Potential for long term overseas deployments / assignments may apply. Perform service and maintenance for Rapiscan systems, as directed by Field Service Managers.
Follow Field Service contract requirements for response time, information reporting and customer management.
Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time.
Maintain and carry Field Service Tool Set.
Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy.
Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
Carry company provided cell phones and laptops and be on call as required.
Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
Lead, coordinate with customers and manage all work at the system location; Ability to complete all training courses within a timely manner with stated passing grades.
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
in Electronic Technology or Engineering with Mechanical Engineering experience.
Technical degree or, demonstrable mechanical ability and knowledge.
Previous experience/military training may be substituted for the Technical Degree.
Basic knowledge / skills of Analog, Digital, and Mechanical systems.

• 3 years experience in field service environment, x-ray industry highly desired.
• Networking hardware and software literacy.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Oracle workflow management systems, or similar ERP system.
• Able to work on call rotation and work off hours as needed.
• Must have and maintain reliable transportation for travel under 300 miles roundtrip.

Travel Requirements:
Possess the willingness and flexibility to travel domestically and internationally up to 75%.
Work independently to plan and arrange travel accommodations within the company's guidelines.
Possess flexibility and ability to deal with sudden changes (i.e. customer schedules, flight delays).
Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses.
The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.
Maintain valid passport and credit card as required to support business travel.
Understand and comply with company travel policy.
Ability to pass company and government background checks and maintain good standing.
The physical requirements described below are representative of those that must be met by a field service engineer to successfully perform the essential functions of this position.

Pay may range from $35 to $37 per hour
You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.
If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Equal Opportunity Employer - Disability and Veterans
a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.