Part Time Spa Front Desk Receptionist
Spa Soak, Inc.
Flexible schedule
Front Desk Receptionist | Spa Soak Location: Front Desk Receptionist
Schedule: 10-20 hours per week
Thursday, Friday, Saturday, and potentially every other Sunday
About Spa Soak Located in the heart of Chicago's Bucktown/Wicker Park community, Spa Soak is a holistic wellness spa dedicated to creating a relaxing, elevated, and personalized experience for every client. Since 2005, we have provided a variety of massage, skincare, and wellness services designed to help our clients feel restored, cared for, and their best.
We are looking for a warm, bubbly, energetic, experienced, and personable Front Desk Receptionist who genuinely enjoys working with people and understands that the front desk sets the tone for the entire client experience.
Answer questions about Spa Soak's services, packages, pricing, policies, promotions, and memberships.
Scheduling & Front Desk Operations Answer incoming phone calls, text messages, emails, and other client inquiries promptly and professionally.
Confirm appointments and communicate important appointment details and policies to clients.
Monitor the schedule throughout the day and help keep services running smoothly and on time.
Assist with ClassPass and other third-party booking platforms as needed.
Handle late cancellations, rescheduling requests, and no-shows according to Spa Soak policies.
Opening & Closing Open the spa according to established procedures and ensure the front desk and spa are fully prepared for the day's appointments.
Complete closing responsibilities, including securing the front desk/spa, completing end-of-day procedures, and ensuring the space is ready for the following day.
Keep the reception, waiting area, retail area, and other front-of-house spaces clean, organized, and presentable throughout the shift.
Team Support Communicate effectively with massage therapists, estheticians, and management throughout the day.
Help the team stay informed about schedule changes, client preferences, special requests, and other important information.
Assist with laundry, restocking, light cleaning, and other front-desk/operational tasks when needed.
Be willing to jump in and help wherever needed to support the overall operation of the spa.
Confident speaking with clients both in person and over the phone.
Professional, polished, and comfortable representing a luxury wellness environment.
Interested in wellness, beauty, skincare, massage, and/or the spa industry.
The front desk is the hub of the entire operation, and the way you communicate with clients and support the service providers directly impacts the client's experience.
Qualifications Previous customer service, hospitality, salon, spa, wellness, or front desk experience preferred.
Previous spa or salon reception experience is a plus.
Experience with booking/scheduling software is preferred.
Basic computer and technology skills.
Ability to learn Spa Soak's booking system, policies, services, and procedures quickly.
Must be comfortable handling payments and confidential client information.
Schedule & Availability This is a part-time position averaging 10-20 hours per week.
Every Saturday
Potentially every other Sunday
Weekend availability is required for this position.
$20 per hour
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