Emergency Services Officers

13320 Enterprise Revenue Cycle - Wake Forest NC Main Campus Arrival Emergency Department

Part time

Part time hours: 10p-6:30a

1 week day and every other weekend

High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred

Obtains, calculates and collects the patient's out of pocket financial liability. Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate

Identifies patients in need of financial assistance and refers patients to Financial Counselor

Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.

Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

Proactively communicates issues involving customer service and process improvement opportunities to management

Meets productivity requirements to ensure excellent service is provided to customers

Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.

Examines data and draws logical conclusions based on information available Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements

Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.

Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation

Ability to handle sensitive and confidential information according to internal policies

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Experience with Microsoft Outlook, Word and Excel and ADT software

Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work

Exposed to a normal office environment.

Must be able to sit the majority of the workday.

Operates all equipment necessary to perform the job

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Opportunity for annual increases based on performance

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Defined contribution retirement plans with employer match and other financial wellness programs

full-time, part-time, per diem, temporary, etc.); Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.