Client Service Support Rep

PCs for People is a national nonprofit committed to digital inclusion and environmental sustainability. We provide affordable technology and internet access to individuals and families across the country, helping bridge the digital divide and empower communities.

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment.

We are seeking a dedicated and enthusiastic Client Experience Representative to join our dynamic Mission Market team. Your main objective is to deliver personalized and high-quality support to enhance the overall client experience.

Handle phone calls and emails with impeccable client service

Actively listen to clients' inquiries, concerns, and feedback, providing accurate and helpful information about products, incentives, and policies

Address and resolve client complaints or issues professionally, escalating to management when necessary to ensure client satisfaction

Participate in training sessions and workshops to enhance client service skills and stay informed about new products and services

Order Processing

Process and approve online orders

Process client transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting client eligibility

Handle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the client

Sales Support

Assist clients in establishing accounts and locating products within the market, suggesting suitable alternatives, and explaining product features and benefits

Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to clients

Mission Market Support

Assist in inventory management by conducting regular stock checks and reporting discrepancies to management

Support team activities such as preparing and registering clients for events, coordinating pickups and deliveries, and supporting partnerships

Previous experience in retail or client service is preferred but not mandatory

Proficiency in using a computer, POS systems, and other retail software applications

Flexible schedule to ensure clients are fully supported

Experience with CRM or partner management platforms preferred

Bilingual or multilingual communication skills highly preferred

Must be flexible, self-motivated, and adaptable

Genuine interest in people, technology, and digital equity

Compassionate, curious, and community-minded

Prolonged periods of sitting or standing at a workstation or service counter

Frequent use of computer, phone, and other office equipment

Capability to communicate clearly in person, by phone, and over digital platforms

Extended periods of walking or standing throughout the workday

Visual acuity to read labels and perform detailed tasks

In addition to base pay, PCs for People offers a comprehensive benefits package designed to support your total well-being:

Comprehensive medical, dental, and vision insurance options.

Retirement: Time Off: Vacation and Paid Sick Leave accrued based on hours worked, plus 12 paid company holidays.

We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other legally protected status. We encourage applications from individuals with diverse backgrounds and lived experiences that align with our mission of digital equity and community empowerment.

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