Patient Transporter, Transportation Services

VA Portland Health Care System (VAPORHCS) is a 303 consolidated bed facility, university affiliated, teaching, research and clinical center with a highly diverse patient care population in outpatient, inpatient and extended care settings. The Veterans Transportation Program (VTP)/Beneficiary Travel (BT) department administers beneficiary travel program benefits to Veterans who meet eligibility criteria.

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Utilizing various software applications to accurately determine and/or verify Veteran eligibility and amount owed for travel reimbursement according to national and local rules, regulations and standard operating procedures.

Assisting Veterans with waiver applications when Veteran has experienced a major change in income for the current year or is requesting deductible be waived due to financial hardship.

Reviewing clinical request for transportation at VA expense utilizing CPRS and determines best mode of transportation i.e. VTS, common carrier or special mode based on cost effectiveness and patient medical needs.

Arranging all modes of transportation via Veterans Transportation Service (VTS), air ambulance, commercial air, taxi, ambulance, bus and/or independent transports.

Corresponding with hospital staff, traveler and/or representative, and vendor to determine the most dependable and economical mode of transportation.

Prepares appropriate documentation and/or scheduling for traveler according to government transportation availability, government rates or substantial rates.

Reviewing requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization.

Recognizing and understanding customers and providing information and/or services to Veterans, Veteran's families, Veteran's representatives and/or facility staff.

Handling conflict and problems in dealing with customers constructively and appropriately.

Collecting, organizing, tracking and counting all beneficiary travel reimbursement forms from various locations throughout the facility.

Ordering office supplies for the section and responsible for tracking and organizing orders.

Posting employee time cards as supervisor instructs, assisting supervisor with reconciling time card discrepancies and serving as the point of contact for time card related questions and actions.

Work Schedule: Monday - Friday, 8:00am - 4:30pm PST

Telework: Not Authorized

Virtual: This is not a virtual position.

Transportation Assistant/ PD21147A, PD21146A, and PD21145A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

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Citizen to apply for this job

In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. your performance and conduct;

whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

For the GS-6 position you must have served 52 weeks at the GS-5

General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Examples of general experience would typically include but are not limited to: 1 year progressively responsible general clerical, utilizing various software applications; working as a team member in their position and providing good customer; ordering office supplies for the section and will be responsible for tracking and organizing orders . To qualify based on education for this grade level you must have 2 years of education above high school. Examples includes but is not limited to: with significant oversight reviews, adjudicates, and authorizes claims for costs incurred; utilizes various software applications to accurately determine and/or verify eligibility and amount owed for travel reimbursement; reviews clinical request for transportation at VA expense. Examples of Specialized experience would typically include but are not limited to: performing transportation support duties such as coordinating connections/scheduling, documenting travel information; collecting, compiling and tracking data on a daily basis; performing a basic analysis of data and generating a variety of reports; entering data into automated tracking databases; and planning and directing a program that provides support services. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.