Customer Service Officers

Overall Summary

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

1-3 years

Additional Information

Service Advisor
Joe Machens Hyundai | Columbia, MO
Join a Growing Service Team at Joe Machens Hyundai!
Joe Machens Hyundai is seeking an energetic, customer-focused Service Advisor to join our award-winning service department. If you are passionate about delivering exceptional customer experiences, building relationships, and helping customers maintain their vehicles, we want to hear from you.
This is an excellent opportunity for a motivated professional who thrives in a fast-paced environment and wants to earn a strong income while helping drive the success of our dealership.
What You'll Do
Greet customers promptly and professionally.
Listen carefully to customer concerns and document repair requests accurately.
Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
Present estimates and explain service recommendations in a clear, customer-friendly manner.
Communicate regularly with customers regarding vehicle status and repair progress.
Coordinate with technicians to ensure timely and accurate repairs.
Review completed repairs with customers and explain work performed.
Maintain high levels of customer satisfaction and retention.
Meet performance goals related to customer pay sales, hours per repair order, and customer satisfaction.
QualificationsPreferred Experience
Previous Service Advisor experience in an automotive dealership or independent repair facility.
Strong sales and customer service skills.
Ability to build trust and rapport with customers.
Excellent communication and organizational skills.
Proficiency with dealership management systems and computer software.
Valid driver's license with a clean driving record.
Proficient in the use of CDK & X-Time
We Are Also Interested In Candidates From:
Retail management
Hospitality
Customer service
Automotive parts sales
Service industry leadership roles
If you have a proven track record of working with customers and helping them make informed decisions, we encourage you to apply.
Employment Position: Full Time

Salary: $65,000.00 - $110,000.00 Yearly

Salary is not negotiable.

Zip Code: 65202