Head of Operations Management (m/w/d)

Cars only spend 5% of their time driving. LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!
We often say "parking is our industry but people are our passion." The Operations Supervisor is responsible for all internal and external communications within the operation. They are also responsible for overseeing that valet and shuttle operations are closed out effectively and efficiently.
Job Type : Full-time
Ensures staff adheres to rules of conduct, policies and procedures.
Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Ensures all passengers are picked up and dropped off.
Ensures all valet customer vehicles are properly logged and inventory is completed.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
Assist customers over intercom system, in lobbies, lanes, and in the parking office.
Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
Ensure that shift end reports are accurate prior to sign-off.
Ensure that change fund is accurate at end of shift.
Assists with periodic training as needed.
Resolves customer service issues or questions as needed.
Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Accept daily transactions and debit payments and process credit cards.
Basic computer skills in the parking revenue control system
High school diploma or GED required.
Strong customer service experience.
Ability to speak, read, and comprehend the English language.
Ability bend, stoop, squat and lift frequently throughout a shift.
Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.