Instructional Design Professional Job

Health, dental and vision insurance

Generous paid time off (vacation, flex or sick)

401(k) retirement plan with company match

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and exciting career growth opportunities

Referral program - refer a friend and earn a bonus

Purpose: The Instructional Designer, Technology & Systems Learning designs, develops, and delivers learning solutions that equip employees with the ability to effectively use business systems, follow operational processes, and adopt new technologies.

Conducts needs assessments with Operations and business partners to identify skills gaps, system adoption barriers, and process training needs

Designs scalable, high-quality, and instructionally sound learning solutions aligned to business goals and user needs, including eLearning modules, quick reference guides, SOPs, workflow diagrams, ILT decks, and video tutorials; translates system requirements, technical updates, and process transitions into clear, user-friendly and operationally coherent training and resources

Builds interactive system simulations using tools like Articulate Storyline, Rise, Camtasia, or similar technologies; uses AI appropriately to increase design and development efficiency while ensuring accuracy, clarity and relevance of AI generated content

facilitates training sessions, workshops, and usability pilots; Supports major system implementations and upgrades by creating adoption-focused learning materials and manager coaching tools and support

Manages multiple projects simultaneously including timelines, stakeholder expectations, and cross-functional collaboration with Operations, Digital, IT, HR, and PMO teams to align training with process design and system configurations

Measures training effectiveness using surveys, assessments, performance dashboards, and system usage analytics, focusing on behavior, change and adoption

Continuously improves learning content based on user data, stakeholder feedback, and system enhancements

Maintains version control and ensure training remains current as systems and processes evolve; ensures all learning solutions meet accessibility, brand, compliance, and language standards

The Instructional Designer, Technology & Systems Learning reports to the Senior Manager of Learning & Development Optimization

Requires 5 years of instructional design experience engaged in designing training for technical systems, software tools, or complex operational processes

A bachelor’s degree in Instructional Design, Learning & Development, Education, Technical Communication, or a program related to the functional area can count for 2 of the 5-year requirement

Specialized Training: Training that leads to an in-depth understanding of agile workflows, change management practices, or knowledge management

Demonstrated experience developing system simulations, tutorials, and performance support materials

Demonstrated experience supporting technology rollouts, digital transformation, or operational process redesign

Strong proficiency with instructional design tools (Articulate 360, Camtasia, Snagit, etc.) and LMS platforms

Ability to simplify technical concepts and translate workflows into clear, intuitive, and coherent learning materials that achieve adoption goals

Business acumen and the mindset required to understand the long-term implications of instructional design planning and to advance the organization’s goals

Location/Travel: This role is based at the North America Support Center in Bethesda, MD

This role may require up to 20% travel

The Company’s policy is to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations.