Head of Operations **URGENT**

OPERATIONS MANAGER

PRODUCTION

FULL TIME

IMMEDIATE SUPERVISOR: DISTRICT OPERATIONS MANAGER/REGIONAL DIRECTOR OF OPERATIONS

Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.

Ensure that the Work Therapy Unit (WTU) operates at peak efficiency by monitoring and managing established key performance indicators (KPI) and standard operating procedures (SOP).

Direct and oversee personnel including hiring, training, and performance management.

High School graduate or equivalent (Required)

One or more years of paid experience in a warehouse role managing hourly employees.

Proficiency with warehouse procedures and policies, including logistics, equipment, safety and purchasing (Preferred)

Has experience driving a box truck (preferred); or ability to be certified as forklift operator.

Ability to recognize and maintain confidential information as appropriate.

Due to the facility’s nature, incumbent must be able to occasionally work outdoors and feel comfortable walking on potentially uneven surfaces.

conduct research, draw conclusions, and report outcomes; develop workflow policies and procedures.

Project Management – Prioritize and plan work activities; People Development – Include staff in planning, decision-making, facilitating, and process improvement; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Partner with HR in the hiring process and completion of training requirements.

Supervise daily activities, including quality assurance, pricing strategies, inventory control, space management, logistics, completion of required reports, shipping and receiving processes.

Monitor and meet daily store allocations through coaching, managing the flow of work and developing actionable production plans.

Regularly inspect equipment, tools, and general maintenance of equipment.

Oversee and manage logistics, timely shipment deliveries of processed goods and donation pick-up.

Review and prepare work schedules and staffing requirements with action plans that meet department standards for productivity and quality.

Monitor and manage budgeted expenses and income.

Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with internal, local, and state regulations.

Train Donation Attendants with emphasis on customer service, safety, and efficiency.