Full Time - Client Services Rep

Client Service Rep

Dallas Branch - Dallas, TX 75206

Overview

Position Type Full Time Job Shift Day Education Level High School Category Banking

Description

Summary:

As a Client Service Representative, you play a vital role in our customers experience by providing the highest level of customer service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful CSR will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the extra mile when responding to customers needs.

Essential Duties and Responsibilities:

Providing products and services to fit their unique needs

Opening new accounts and assisting customers as needed

Builds and maintains relationships with customers.

Must clearly understand Armstrong Banking services, discern and interpret customers needs, recommending appropriate product/service through sales or referrals

Positive, professional, proactive in everyday interactions with customers and co-workers

Ability to apply strong critical thinking and problem-solving skills to promptly meet customers needs

Promptly, efficiently, and accurately responds to customers requests, inquiries, or problems

Foster teamwork and collaboration to build solid relationships with co-workers

Qualifications:

• Outgoing personality and excellent customer service skills
• Demonstrate ability to generate referrals
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
• Must be very flexible and willing to work irregular schedule as needed
• Maintain high level of discretion and confidentiality
• Complies with all regulatory requirements
• 1 year Teller experience required

Physical Requirements:

Long periods of standing or sitting, typing and repetitive motion

Ability to lift and carry cash drawers and coin bags/boxes

Armstrong Bank