Head of Operations & Business Management

The Manager, Business Operations will support North America Operations (NA Ops) by guiding the design, implementation, and optimization of reporting frameworks, ensuring consistent, data-driven decision-making, and leading robust compliance and policy management across the organization. The Manager acts as a pivotal liaison for compliance and reporting, working closely with NA Ops leadership and cross-functional stakeholders to deliver actionable insights, uphold current policies, and advance business objectives through timely reporting, compliance initiatives, and process refinement.

The salary range for this position is starting at $95,000/yr.

What You’ll Do: Design, implement, and oversee policy management initiatives, ensuring policies are clear, current, and aligned with regulatory and business requirements.

Serve as the compliance lead for NA Ops, regularly reviewing operations for adherence to internal policies and external regulations, and driving corrective actions as necessary.

Drive process improvement initiatives, collaborate with cross-functional teams, and proactively identify opportunities for productivity and efficiency enhancements.

Review the accuracy of automated performance dashboards and tools, ensuring business actions, KPIs, and compliance requirements are accurately reflected.

Actively support monthly Management Performance Reviews (MPRs), synthesizing insights and communicating key results to senior leadership.

Deliver timely, accurate reporting with analysis of variances to forecast, operating plans, and historical performance, translating data into actionable insights.

Provide critical support for ad-hoc analysis, initiative performance measurement, and compliance reviews, supplying the operational perspective to drive business outcomes.

What We’re Looking For: 5+ years’ experience with a proven track record in business operations, reporting, compliance, policy management, or related fields.

Bachelor’s degree in Business Administration, Finance, Accounting, Data Science, Information Security, or a related discipline, preferred.

Demonstrated experience in developing, maintaining, and optimizing operational policies and reporting tools.

Expert proficiency in Microsoft Office Suite and experience using BI tools (e.g., Tableau, Power BI) for dashboard and report consumption.

Strong analytical capabilities with the ability to interpret complex data and present insights in a clear, actionable manner.

Exceptional organizational, project management, and communication skills.

Meticulous attention to detail, a passion for continuous improvement, and a strong commitment to compliance across NA Ops.

Ability to motivate teams and keep a positive attitude in a fast-paced environment.

Ability to collaborate with stakeholders across multiple levels and functions

Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business partners

Ability to work under minimal supervision with a goal-oriented mindset.

Flexible and adaptable; ability to work effectively in ambiguous situations

Ability to work comfortably across functional and geographical boundaries

Excellent verbal and written communication skills and experience presenting project status

What You’ll Get: Up to 40% off the base rate of any standard Hertz Rental

Paid Time Off

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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