Head of Call Center Sales

Retention Sales Manager Company DescriptionIMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use 3D technology to design, develop, and manage complex engineering projects. Our culture is supportive, dynamic, collaborative, and driven to meet the ever changing needs of our customers and our employees. Job DescriptionAs the Retention Sales Manager - dedicated to providing sales leadership for maximizing our renewal opportunity and ensuring high customer retention rates. In collaboration with IMAGINiT Senior Sales Leadership to effectively train, motivate and assist sales with strategies and process improvements to help them achieve best in class renewal rates as well as company, team, and individual goals. ResponsibilitiesAssisting with the development and execution strategies for staffing requirements of the retention team to support the desired retention rates and contact database to provide optimal call flow management and contract coverage.Will provide direct management and ongoing development to the retention team and retention sales leadership.Contributor to prescribed sales methodology and enforce repeatable practices with measurable metrics. Leading and providing skill development and an environment of growth opportunities for the retention reps. In addition, monitor performance, access quality of work and recognition/disciplinary actions based on meeting/exceeding of individual goals.Providing indirect management/support for sales across the other divisions of IMAGINiT.Delivering ongoing coaching to support and drive exceptional performance and best in class retention rates.Developing and maintaining a team culture focused on performance, professionalism and delivery of phenomenal customer experience.Taking part in marketing and sales efforts associated with renewals and client retention.Acting as an interface with our main partner (Autodesk) and their regional and local people to see that there are incremental gains from working together.Enforcing sales compliance with consistent sales methodologies.Developing interpersonal relationships internally, with customers & technology suppliersBringing leading edge technology to a rapidly growing subscriber base to improve sales effectiveness. QualificationsA minimum of three years sales management experience.3 to 5 years of experience in sales with a history of meeting/exceeding sales quotas.SaaS Sales or Sales management a plus.Possess superior organizational/time management skills and a “make-it-happen” attitude.Background in telesales or call center selling over the phone B2B (technology sales preferred).Proficiency in utilizing CRM systems, MS Office products.Experience growing a sales region.Customer success/ team selling experience a plus.Bachelor’s DegreeAdditional InformationTravel20-30% annuallyCompensationBase pay: 85K-90K and OTE 160K Plus with uncapped commission. BenefitsHealth, Dental, and VisionHealthcare Spending Account (HCSA)Short- and Long-Term DisabilityEmployer Provided: Life & Dependent Life Insurance and AD&D InsuranceVoluntary Benefits: Personal Life and Personal Critical Illness InsuranceRegistered Retirement Savings Plan (RRSP) with company matchWellness ProgramsPaid HolidaysVacation and Sick LeaveTuition ReimbursementService AwardsEmployee Referral Bonus ProgramJoin our team of highly creative and innovative individuals who thrive to not only grow IMAGINiT, but also our customer’s business through smart solution selling.We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate on the basis of disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status or any other basis protected under federal, state, provincial or local laws.We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.