Head of Service Management

We Are Seeking an Experienced Service Manager to Join Gilroy Cdjr Team. Paid Training and Development

Medical, Vision and Dental Benefits

Paid Holidays

Free College Education Courses

Employee Bonus for Referrals

Hires, Trains, Motivates, Counsels and Monitors the Performance of All Service Department Staff.

Prepares and Administers an Annual Operating Budget for the Service Department.

Maintains Reporting Systems Required by General Management and the Factory.

Monitors and Controls the Performance of the Department Using Appropriate Reports, Tracking Systems and Surveys.

Understands, Keeps Abreast of and Complies with Federal, State and Local Regulations That Affect Service Operations, Such As Hazardous Waste Disposal, Osha Right-to-know Etc.

Understands and Ensures Compliance with Manufacturer Warranty and Policy Procedures.

Accounts for All Documents; Facilitates and/or Conducts Technical Training and Sends Employees to Appropriate Training Schools As Needed.

Monitors Technicians' Daily Productivity Reports and Corresponding Payroll Records.

Monitors and Follows up on Parts Orders with the Parts Manager to Ensure Availability.

Initials All Repair Orders Before Submitting Them to the Warranty Department, Monitoring for Sales and Hours Relative to Expectations.

Establishes and Maintains Good Working Relationships with Customers to Encourage Repeat and Referral Business.

Maintains High-quality Service Repairs and Minimizes Comebacks. Conducts Periodic Spot Checks of Completed Jobs for Thoroughness and Quality.

Keeps Abreast of New Equipment and Tools Available and Recommends Purchases.

Ensures That the Work Areas and Customer Waiting Area Are Kept Clean.

Serves As Liaison with Factory Representatives.

Ensures the Proper Care, Storage and Inventory of Special Tools.

Ensures That Customers' Service Files Are Up-to-date and Readily Available for Reference.

Ensures That All Customers Are Greeted Promptly and Given Fair Estimates on Costs and Time Required for Repairs and Maintenance.

Prepares Pricing Guides and Maintenance Menus for Frequent Labor Operations.

Handles Customer Complaints Immediately and According to Dealership's Guidelines.

Technical Automotive Knowledge

Previous Service Manager Experience Is a Huge plus

Demonstrated Ability to Manage Others

Dealership Experience Preferred

About Gill Auto Group
Gill Auto Group Is Proudly Currently Serving the Gilroy, Tracy, Madera, Kerman, and Livermore Communities in Northern California and the Kailua Community in Hawaii. Our Team Enjoys Training Programs, a Fantastic Culture and Opportunities for Advancement, Which Are Company-wide Focuses to Help You Grow Both Personally and Professionally. We're Interested in Helping Your Career and Adding to Your Resume Because We Know That Happy Employees Lead to Happier Customers! We Are Proud to Offer Our Employees Multiple Benefit Programs, Paid Vacation, Training, and Free College Education for Employees and Their Families.

Gill Automotive Group Is an Equal-opportunity Employer.