Head of Programme Management

This range is provided by Daniels Health. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in Chicago.
You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?
With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in Chicago.
You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?
Apply if you’re interested in: Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
Partnering with the Account Managers and Field Service to ensure service meets requirements
Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
You will be on site often doing the following:
Conducting routine audits related to our contract’s KPI’s
On-going customer meetings to communicate best practices, business results and successes
Internally collaborating and teaching different teams including operations, sales, logistics and finance
Helping with any installs and implementations with new customers or any additions to current offerings

A successful Program Manager will possess: Experience managing accounts, strongly prefer them to be within healthcare
Strong relationship building skills
Customer service minded
Ability to work independently without direct supervision
Ability to be on-site 4 of the 5 days a week in our 13 locations spanning across Chicago, Springfield, and our one location in Green Bay
Experience with CRM systems such as Salesforce.Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Employment type Employment type Contract
Job function Job function Project Management and Information Technology
Industries Hospitals and Health Care
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