Head of Operations Management (m/w/d)

Operations Manager

Salary Range $50,000.00 - $55,000.00 Salary Position Type Full Time Job Shift Any

You are a motivated leader with strong operational knowledge and a passion for hospitality. You understand the importance of smooth front office operations, teamwork, and exceptional guest service. The Role As the Front Office / Operations Manager, you oversee daily front office operations and support overall hotel functions. You help manage the guest experience, ensure efficient workflow, and assist department leaders with staffing, training, and performance. You are a visible leader who helps maintain service standards and operational excellence.

Oversee daily front office operations including check ins, check outs, and guest service

Support staffing, scheduling, training, and coaching of front desk and guest service teams

Maintain accuracy in billing, reporting, and cash handling procedures

Coordinate with housekeeping, engineering, and other departments to ensure smooth operations

Ensure compliance with hotel policies, brand standards, and safety requirements

Assist with inventory, supplies, and operational needs

Support leadership with performance reviews and team development

Help maintain a positive, professional, and service oriented environment

Opportunities to grow in hotel management and operations

Ready to Join the Team If you are ready to support hotel operations, lead a strong front office team, and create excellent guest experiences, we would love to meet you. Previous hotel front office or operations leadership experience preferred

Strong communication, leadership, and customer service skills

Organized and capable of managing multiple priorities

Comfortable with hotel systems, reporting, and operational tools

Flexible to work any shifts including holidays and weekends