Customer Service Officers

Automotive Service Advisor

Colonial Chevrolet of Acton – Acton, Massachusetts

Annual Pay Range: $90,000–$125,000

Colonial Chevrolet of Acton is looking for an energetic, outgoing, and customer-focused Automotive Service Advisor to join our team.

We are looking for a true people person who enjoys building relationships, works well as part of a team, and is committed to giving every customer an exceptional service experience. The ideal candidate will be professional, organized, dependable, and capable of handling a busy service drive while maintaining a positive attitude.

Duties and Responsibilities: Greet customers promptly and professionally upon arrival

Listen carefully to customers and accurately document their vehicle concerns

Prepare complete and accurate repair orders

Review vehicle service history and recommend necessary maintenance

Explain recommended repairs and maintenance in clear, understandable terms

Provide customers with accurate cost estimates and expected completion times

Obtain customer authorization before beginning additional repairs

Maintain regular communication with customers throughout the repair process

Provide timely updates regarding repair status, costs, and completion times

Work closely with technicians, dispatchers, parts employees, and service management

Review technician inspection results and communicate recommendations to customers

Monitor repairs to help ensure work is completed accurately and on time

Coordinate warranty, recall, maintenance, and customer-pay repairs

Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable

Contact customers regarding declined services and future maintenance needs

Review completed repair orders for accuracy before customer delivery

Explain completed repairs, warranty coverage, and final charges

Process payments and properly close repair orders

Follow up with customers to ensure satisfaction with their service experience

Help maintain strong customer satisfaction and manufacturer survey scores

Address customer questions or concerns professionally and work toward a timely resolution

Maintain an organized, clean, and welcoming service-drive environment

Follow all dealership, manufacturer, warranty, and safety procedures

Protect customer information and dealership records

Assist other service advisors and departments when needed

Perform additional duties assigned by the Service Manager or General Manager

Required Qualifications: Previous automotive service advisor or dealership experience preferred

Strong customer-service, communication, and relationship-building skills

Energetic, outgoing, and professional personality

A team-oriented attitude and willingness to assist others

Ability to provide an excellent customer experience in a fast-paced environment

Strong organizational skills and attention to detail

Ability to manage multiple customers and repair orders simultaneously

Ability to explain automotive repairs and maintenance clearly

Sales ability with a customer-first, consultative approach

Comfortable using computers, dealership management systems, email, and text messaging

Ability to handle customer concerns calmly and professionally

Dependable attendance and punctuality

Valid driver’s license with an acceptable driving record

High school diploma or equivalent

Ability to pass any required pre-employment screening

What We Offer: Annual earning potential of $90,000–$125,000

Compensation based on experience, performance, and results

Busy service department with a strong customer base

Supportive and team-oriented work environment

Opportunity for professional growth and advancement

Employee benefits available to eligible full-time employees

Colonial Chevrolet of Acton

171 Great Road

Acton, MA 01720

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