Head of Programme Management

The Program Manager is responsible for supporting all activities related to vendor management to ensure success. Additionally supports operational improvements for core vendor operations, including proper controls and monitoring, to ensure operational efficiency and effectiveness, supporting the program across the organization and helping implement project management fundamentals and standards across the organization.

You will report into the Associate Director, Workforce Management.

This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Support implementations end to end to ensure success

Support a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknesses

Develop meeting materials, track and follow-up on action items, assist with management of all project plans

4+ years of BPO program and/or project management experience, creating dashboards and playbooks

4+ years experience in change management and process improvement

Bonus points

PMP or Six Sigma certification

Proficiency in Excel or Sheets

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Full‑time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

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