Head of Operations & Business Management

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. To see our full list of Team Member Benefits please visit our career site:

The Slot Supervisor is responsible for assisting Slot Department management in all phases of Slot Operations.

Supervises the operation of slot machines and performance of slot floor staff during assigned shift in compliance with Slot Department Policy & Procedures, ensuring guest service is provided to Slot players within assigned area

Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels. Assist in assigning slot floor staff to ensure staff levels appropriate to business need

Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to policies and procedures and gaming regulations

Performs coaching and personnel counseling as assigned by Shift Manager. Assists in training and evaluating of subordinate employees in a fair and equitable manner

Ensures assigned slot floor staff responds to guest service requests, machine service lights, radio service calls or management service instruction

Promotes positive guest service for an excellent gaming experience serving as an ambassador to the property and working closely with other departments to resolve guest inquiries

Keeps Slot Shift Manager informed of all pertinent business information, staff issues/concerns and any irregularities in play

Maintains communication and cooperation with other shifts and departments

All other job related duties assigned by shift manager and/or director

High school diploma or GED is required

Six months of progressive supervisory or dual-rate experience in slot operations is essential to this position

Requires knowledge of a wide range of Slot Machines, Video Poker and Keno

Must be competent with various PC based software programs and possess excellent business sense and high professional ethics

Must be able to work various shifts and flexible hours

Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.

Native American Preference Policy
First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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