Mercedes-Benz Service Concierge

A rare opportunity to team up with two of the automotive industries leading brands: Bobby Rahal and Mercedes-Benz. Bobby Rahal Automotive Group is passionately committed to excellence and winning in everything we do. Our culture of caring redefines the automotive experience.

We offer career advancement opportunities, along with excellent pay programs, benefits, vacation, 401K, team member discounts, and unlimited superior training.

High performance dealerships for high performance individuals!

The ideal candidate for Product Concierge performs outstanding interactive vehicle demonstration deliveries, ensuring the customer has full knowledge of their vehicle's operation.

Assesses customer knowledge and priorities to personalize delivery.

Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.

Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.

Resolves customer inquiries for vehicle technology issues.

Directs customers to additional information resources.

Assists customers at the service drive.

Trains the sales/service staff on key technologies and how to best explain and demonstrate them to a customer.

Answers product questions on the telephone and during walk-ins.

Give other team members a helping hand with their duties, as needed

Professional and friendly skills with a passion for customer service

Strong computer skills, to include Microsoft Office Suite

High School Diploma or equivalent required, secondary schooling preferred

Bobby Rahal Automotive Group is an EEO employer as defined by the EEOC and a drug-free workplace.