Head of Project Management

Senior IT Project Manager (Medicaid Enterprise Systems)

The Med-QUEST Division (MQD) leads statewide efforts to provide medical assistance to low-income Hawaiʻi residents and maintains Medicaid enterprise systems and related technology solutions that support program administration, operational efficiency, and service delivery. The Senior IT Project Manager is responsible for leading and delivering complex technology and business projects across the Medicaid enterprise. This role manages the full project lifecycle from planning and design through implementation, stabilization, and closeout. The position serves as a key coordination point among business units, IT teams, leadership, consultants, contractors, and third-party partners to ensure successful project delivery aligned with organizational objectives.

Key Responsibilities

Project Leadership & Delivery

Own the full lifecycle of project delivery from planning through implementation and closeout.

Lead large project teams and oversee subprojects managed by other team members.

Ensure alignment of project activities with organizational strategy and objectives.

Facilitate cross-department collaboration and resolve issues requiring multi-team coordination.

Work with project managers, consultants, contractors, and assigned project staff to resolve planning and implementation challenges.

Planning, Tracking & Reporting

Develop and manage integrated project plans, schedules, risk logs, issue logs, cost reports, and status reports.

Track progress against project milestones and adjust plans as needed to support on-time delivery.

Prepare and deliver executive-level presentations and briefings.

Risk, Issue & Change Management

Identify, analyze, and mitigate project risks and escalate issues as appropriate.

Exercise sound judgment within established procedures and policies.

Evaluate and implement recommended process or scope changes.

Stakeholder & Vendor Engagement

Serve as the primary interface with internal stakeholders, leadership, and third-party vendors.

Ensure clear and consistent communication throughout all project phases.

Confirm that business requirements are met by delivered IT or operational solutions.

Quality, Process Improvement & Analysis

Review and document business processes and implement process improvements.

Develop metrics to monitor operational workflows and identify improvement opportunities.

Evaluate deliverable quality to ensure compliance with organizational and project standards.

Required Qualifications

Education

Bachelor’s degree from an accredited college or university.

Experience

6–10 years of project management experience, ideally in IT environments.

Demonstrated experience managing large cross-functional and multi-workstream projects.

Experience in cost analysis, business process review, and organizational workflow evaluation.

Experience coordinating business and technical stakeholders.

Experience using Smartsheet or similar project management tools.

Experience evaluating team output, incorporating customer feedback, or utilizing inspection processes.

Knowledge

Project management methodologies and tools.

Principles of cross-functional team coordination.

IT project environments and multi-workstream project structures.

Business process review, cost analysis, and workflow evaluation.

Skills & Abilities

Manage scope, schedule, budget, risks, issues, and communications.

Lead and coordinate cross-functional teams and multi-workstream projects.

Build strong working relationships with stakeholders and external partners.

Communicate effectively, including preparing executive-level presentations.

Analyze data, evaluate processes, and identify improvement opportunities.

Adapt to changing priorities and manage concurrent workstreams.

Benefits & Employment Equity

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

HTC Global Services is an Equal Opportunity Employer, committed to providing a workplace free from discrimination and harassment, treating every employee with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is a proud National Minority Supplier and seeks to empower everyone feels valued, included, and respected.

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