Head of Project Management

The Project Manager independently manages the full lifecycle of small and medium-complexity SDLC projects, taking complete ownership of planning, execution, financial performance, and client satisfaction. This role begins direct people management, contributes to sales pursuits, and activelyparticipatesin internal PMO improvement initiatives. The Project Managerdemonstratesstrong technical and soft skills in project delivery while building toward a broader leadership footprint.

KEY RESPONSIBILITIES

Proficiently use Microsoft Suite, MS Project, Jira, RCC PSA, and RCC T1 PMO Tools

Apply deep knowledge of the RCC T1methodologyand industry best practices

Demonstrate proficient understanding of multiple methodologies

Provide project KPIs independently and make data-driven decisions with limited guidance

Identifyupstream and downstream impacts of changes to revenue, staffing, and timelines

Work directly with client management teams and stakeholders

Project & Program Delivery

Manage 3+ full SDLC projects of small-to-medium complexity as sole PM

Create andmaintainan Integrated Project Plan (IPP) reflecting RCC, third-party, and client activities

Break down deliverables, distribute work, and manage the team to successful delivery

Identifydependencies and hidden activities not explicit in the contract

Proactively manage RAID items with effective mitigation plans

Achieve consensus across SI, client, and third-party stakeholders

Handle escalations from both RCC team members and client-side contacts

Manage diverse project teams across geographies and hierarchy levels

Deliver concise, informative project updates andparticipatein Steering Committees

Manage 1-3 direct reports and guide their career direction

Hold direct reports accountable for project and career responsibilities

Submit promotion recommendations and define performance improvement paths

Proactively escalat team issues to manager or director

Conduct interviews and provide hiring recommendations

Submit employee recognition and foster a high-performance team culture

Monitor and proactively manage billableutilizationacross direct and indirect reports

Sales & Business Development

Demonstrate full understanding of the sales landscape, services, and competitors

Contribute to account expansion byidentifyingclient project and relationship opportunities

Own and respond to RFP LOEs for complex bids with sales partnership

Identifyand manage change request (CR) situations, presenting to clients with limited support

Support short-list presentations and sales calls

Build andmaintainrelationships with client peers and Oracle PMs

Leverage network to uncover expansion and new client opportunities

Understand how the organization generates profits and apply this to project decisions

Manage all project financial metrics proactively to deliver financially healthy projects

Estimate, plan, and execute change requests withoutimpactingcommitted scope

Deliver projects on time and on budget

Manage T&M, fixed price, and blended projects with minimal oversight

Maintainaccuraterevenue forecasts and explain variances

Demonstrate full understanding of company strategy and how individual goals connect to company goals

Regularlydemonstrateleadership capabilities within projects and internal initiatives

Take ownership of internal process improvements and drive tangible outcomes

Expand industry network through peer engagement

Own small PMO initiatives or workstreams within larger ones as a reliable execution lead

Customer Experience

Anticipate client needs and serve as the client's primary go-to resource

Conduct client meetings without oversight

Handle challenging client situations with minimal senior support

Minimize escalations and proactivelyidentifystakeholders for involvement throughout the project

Global Operations

Demonstrate solid cultural intelligence and work effectively with culturally diverse teams

Manage diverse project teams across regions and functional groups

Demonstrate understanding of varying working models across RCC's service regions

QUALIFICATIONS & CERTIFICATIONS

5+ years of project management or directly relevant experience

PMP certificationrequired

DASM or equivalent agile certificationrequired

Completion of Crucial Conversations, EverythingDiSCWorkplace, and Situational Leadership training

SOFT SKILLS & COMPETENCIES

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