Head of Operations & Business Management

Optimize and scale the operational backbone of a newly public business.
High-impact role with a category-disrupting healthcare business.
Our client is a rapidly growing digital health and pharmacy platform that uses telehealth, ecommerce, and direct-to-consumer prescription fulfillment to make access to everyday medications more convenient, affordable, and transparent while reducing traditional healthcare barriers.
Own end-to-end warehouse, fulfillment, and distribution operations across multiple sites
Drive down labor cost per prescription, with a specific focus on optimizing performance
Drive facility expansion initiatives, including layout design and capacity planning
Optimize shipping, packaging, and logistics strategies to improve efficiency and cost
Build, manage, and develop large, multi-layered operational teams
Establish KPIs, reporting, and performance management systems across sites
Serve as a hands-on influencer, regularly engaging on-site to drive execution and accountability
Must be based in either the greater Clearwater, Florida or Dallas, Texas areas with ability to travel to each location

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants. A successful Head of Operations should have:
Proven track record managing large, complex warehouse or fulfillment operations
Deep expertise in labor optimization, facility scaling, and process improvement
Strong operator mindset - willing to be on the floor, in the details, and driving change directly
Background heavily rooted in logistics, distribution, and physical operations (not clinical or pharmacy-led)
25% target bonus, benefits, and a long-term incentive (LTI) package
~ Partnership-oriented and team-focused company culture