Head of Operations & Business Management

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Operations Manager - Eastern PA/NJ DT Full Time
Levittown, PA, US
Salary Range: $70,000.00 To $80,000.00 Annually
Operations Manager
The primary responsibility of this position is to ensure that all traffic control services provided to the client are reliable, on-time, well trained, and safe to ensure an organized operation.
This position will oversee the entire office and field including the Office Administrator and field positions. The territory of this position will cover the eastern side of Pennsylvania and New Jersey. Travel can be expected to occupy 75% of the time. The Operations Manager will be expected to complete new hire processes, new hire orientations, and all trainings.
The Operations Manager directly reports to the Regional Manager.
Responsibilities:
Complete written reports as required vehicular deficiencies, accidents, incidents, complaints, employee injuries, and other issues as may be required from time to time
Create and implement effective strategies to foster business growth
Overseeall office and field staff
Collaborate with Field Supervisors in site auditing and inspection to ensure all job sites are compliant and operating within protocols.
Visit clients within a75-mileradius from office location daily
Ability to spend split working time of 50% in the office and 50% in the field
Conduct safety meetings, documenting personnel issues, and maintaining a positive high moral to foster teamwork
Knows and follows the safety and health rules, as well as safe working practices applicable to Traffic Control
Ability to generate management requested reports as needed
Build and maintain relations with current customers
Send new customers to our business development staff
Coordinate safety meetings and required trainings, as well as conduct weekly meetings with Field Supervisors
Responsible for hiring and terminating and documenting employees after communication and verification with Supervisors and Human Resources
Oversee all purchases for the office, including managing office budgets with proven knowledge of P&L and financials
Maintain proper inventory for operations in the field, including trucks, GPS, signs, GSF’s, tablets, and more
Maintain and account for vehicles and equipment at the office
Ability to respond and assist before or after business hours
Proactive, well-organized, and can manage multiple, simultaneous projects
Have a general knowledge of all job functions for direct reports
Must be able to work various shifts as required
Additional duties as assigned
Requirements/Skills:
Construction Management Experience preferred
Traffic Control Management preferred; experience managing crews or fleets in logistics/couriers a plus
Strong computer skills, including Microsoft Office and Office 365 suite
Strong interpersonal skills providing guidance, direction, and assistance
Result-oriented and customer service resolution skills
Comprehensive understanding of Operations Management, LEAN/Kaizen, Operations Metrics, and Operational Excellence
Excellent problem-solving skills
Excellent written and verbal communication skills
Comfortable in a fast-paced and high-pressure environment
Maintain a clean and professional appearance
Willing to travel
Must have a valid driver’s license, maintain a clean driving record, and have reliable transportation
Working after standard business hours, on weekend, and holidays as needed
Must be 18 years of age or older
Ability to pass all pre-employment screenings
Required to adhere to all policies and procedures
Required Certifications:
Complete ATSSA, TCT, and Defensive Driver classes within 6 months of hire
Complete monthly trainings distributed from corporate
Traffic Control Supervisor (TCS) certification preferred but not required; candidates without this must obtain within 60 days of hire
Equal Employment Opportunities Employer encouraging diversity in the workplace. All qualified applicants will be considered without regard to their nationality, ethnicity, gender, race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, genetic information, veterans, or military status.

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