Head of Recruiting & HR

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

Human Resources Manager

Corporate – Human Resources

Reports directly to: Director of Human Resources

Schedule: Full Time

Oversee and execute HR strategy and operations to support growth, compliance, and employee engagement. Lead key areas such as talent acquisition, employee relations, training, succession planning, and benefits administration. Serve as a strategic partner to executive leadership and operations, ensuring consistent policies, a positive workplace culture, and alignment with PMC’s business objectives across multiple regions.

To lead and manage all aspects of HR operations, ensuring compliance, supporting employee engagement, and aligning HR strategies with PMC’s business goals while fostering a positive and high-performing work environment.

HR Strategy and Department Leadership

Plan, organize, and manage all HR department activities, including developing and implementing goals, policies, procedures, and systems that align with company objectives. Lead succession planning, employee engagement programs, and training initiatives to support growth and retention.

Employee Relations and Performance Management

Partner with operational leaders to handle personnel disputes, disciplinary actions, and employee relations issues, ensuring fair and respectful treatment for all associates while helping define and uphold performance standards across the organization.

Recruitment and Onboarding

Assist in the recruitment for exempt, nonexempt, and temporary roles, including sourcing, interviewing, reference checks, and extending offers. Lead new hire orientations, conduct new hire surveys, and manage exit interviews to support talent acquisition and retention strategies.

Policy and Compliance

Develop, recommend, and implement personnel policies and procedures, maintain the employee handbook, and ensure compliance with all federal, state, and local employment laws. Regularly evaluate and recommend improvements to enhance HR operations and compliance.

Assist in the administration of benefits programs, including workers' compensation, claims resolution, and open enrollment. Training and Development

Build and support training programs, including On-the-Job Training (OJT) and specialized courses like Claims and Hotel Self-Park, with a focus on achieving high completion rates and continuous improvement.

HR Operations and Data Management

Maintain accurate HR records, organizational charts, and the employee directory in the HRIS system. Evaluate department reports and metrics to assess performance against goals and recommend improvements.

Work closely with VPs of HR, executive leadership, and operations management to design and implement programs that support organizational strategy and drive business success. Vendor and Initiative Support

Support company-wide initiatives and processes, ensuring successful implementation across locations while fostering strong relationships with internal and external partners.

Supervisory Responsibilities Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Territory Leadership and Travel

Provide HR leadership across assigned regions, supporting all locations and associates, including regular travel (up to 50%) for new account openings, ongoing support, and site visits during periods of operational challenges.

Additional Responsibilities Other tasks may be assigned as needed to support the company’s overall operational objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed may be required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum 3 years of human resources experience in hospitality industry, including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR SHRM or PHR certification, in conjunction with a business related, management, or HR degree is preferred.

Proficient with Microsoft Office (Outlook, PowerPoint, Word, and Excel) and exceptional communication skills, both written and verbal.

Advanced Client Management Skills

This role requires strong skills in building and maintaining client relationships by understanding needs, resolving issues quickly, and anticipating changes. Success depends on effectively coordinating across locations and adjusting strategies to ensure client satisfaction and support long‑term partnerships.

The candidate must have the capability to dissect complex data and situations, particularly related to revenue and payroll. This includes pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance.

Effective Training and Leadership Skills

A successful Regional Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. They must demonstrate hands‑on coaching, team building, and adaptability across multiple sites. Ultimately, flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees.

A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential. Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial. Cell Phone Use

Employees may be required to use personal cell phones for work‑related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work‑related phone usage will follow company policy.

The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on‑site and in corporate environments. Associates may frequently use computers and communicate via phone.

Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on‑site awareness and safety.

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Health Benefits – Medical, vision and dental insurance – Upon eligibility

Supplemental Insurance – Life insurance and critical illness

Bonus opportunities

Paid training

This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one‑half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.