Head of Business Operations - Remote

Bloom is a full-service workplace design consultancy, proudly supporting Poppy & Peonies in their search for a Director, Operations to join their dynamic team. As Talent Advisors, we serve as the bridge between our Bloom Partner and you throughout the recruitment process. At Bloom, we don’t rely on automated tools to sift through applications—every resume is carefully reviewed by a real person to ensure a fair and consistent interview process. We’re excited to consider your application! Please note that applications will be accepted throughout the holiday season. At Poppy & Peonies, we’re a fun and energetic brand that believes style and function should always go hand-in-hand. Building Poppy & Peonies has been an incredible adventure. We’ve come a long way since then—from filling orders in my basement to appearing on Dragons’ Den, and now, expanding into new product categories and collaborating with exciting influencers and brands. It hasn’t always been smooth sailing, but thanks to our incredible community, we’ve never felt more loved and supported!

We believe in our responsibility to care for the environment and are passionate about preserving the health and welfare of our planet and the animals that live on it. That’s why all of our bags are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free and use a combination of recycled, compostable, and biodegradable materials to mitigate shipping waste. As our Director of Operations, own and scale the operational backbone of Poppy & Peonies. You will lead supply chain, inventory, and fulfillment strategy across Canada and the U.ensuring the business can grow efficiently without compromising on customer experience, product quality, or brand values.

This role sits at the centre of product, finance, and commercial execution. A key focus of this role will be building scalable systems and structure to support rapid growth, including U.S. expansion, new warehouse and 3PL relationships, and emerging sales channels such as TikTok Shop.

This is a hands-on leadership role ideal for someone who loves building structure in fast-moving environments and can confidently move between strategy, systems, and execution.

Do you thrive on building systems that make fast-growing businesses run smoothly?

Are you energized by bringing order, clarity, and scalability to a brand that is growing quickly across multiple markets?

Lead inbound strategy and execution from supplier to 3PL/DC, designing scalable, cost-effective transportation solutions with freight forwarders.

3PL performance management: Own daily and ongoing performance of all 3PL fulfillment partners, including weekly/monthly business reviews and SLA enforcement across receiving, pick/pack/ship, and returns.

Lead root-cause analysis and corrective action for fulfillment misses, labor shortfalls, and shipping delays.

Build and maintain the operations scorecard (ship-on-time, fulfillment accuracy, return rate, freight spend) and deliver regular performance readouts to leadership

Financial partnership: Work with Finance on freight accrual, 3PL cost-to-serve analysis, and operational budget performance.

Process & systems improvement: Maintain an SOP library, assist in implementation of better inventory management systems and tools, and lead initiatives with clear cost/speed/accuracy ROI.

Build, manage, and develop the Operations team as it scales.

Cross-functional partnership: 7-10 years of experience in DTC/eCommerce operations, fulfillment, logistics, or supply chain, including senior or lead-level scope.

Proven experience managing 3PL partners and multi-node fulfillment networks at scale.

Business acumen with the ability to partner effectively across Finance, Product, and Marketing.

Strong working knowledge of OMS and WMS platforms; proficiency in Excel/Google Sheets

Experience with peak-season planning (volume forecasting, labor staffing, carrier capacity) in a high-growth environment.

operations preferred.

Experience managing Customs (Duties & Tariffs) and Imports (Taxes) is an asset (note: this builds off the cross border, but is more prescriptive on the executable components)

Proven ability to manage & find efficiencies in optimizing inventory management costs while minimizing lost sales and out of stocks

Video screen with Sarah, Talent Advisor from Bloom

Video interview with Natalie, VP of Finance and Josh, Inventory Management Consultant

Video interview with Thuy, Art Director and Stephanie, VP of Operations

Video interview with Natalie Dusome, Founder + CEO of Poppy & Peonies

Applications will be accepted until July 31, 2026. We’re seeking an exceptional candidate based in the US or Canada who values the flexibility of remote work while embracing the excitement of in-person experiences.

There will be occasional domestic and/or international travel for photoshoots, events, and team retreats.

Performance bonus

5 additional flex days

400 home office setup allowance

All compensation and benefit amounts are reflected in local currency (CAD/USD) where applicable.

We are committed to equitable employment practices and do not discriminate on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.Every application is reviewed by a human, every interview is conducted by a human, and all hiring decisions are made by people, not automated systems. We look forward to seeing your application!