Head of Business Operations - Remote

The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency to enable DoorDash to achieve its missions and continue to grow rapidly.
As the Campaign Operations Manager, you will lead a 5 person Operations team that builds, QAs and launches hundreds of high quality CRM campaigns per year . You will partner closely with the Consumer Lifecycle team to ensure each campaign has the right staffing, has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for your team’s high quality campaign delivery rate goal and partner with Martech, Product and Analytics to identify opportunities for further improvement across our Campaign Operation processes and tools. This role will report to the Head of Cx Campaign Operations.
Team Leadership: Manage and develop a team of Campaign Operations Associates, fostering growth, collaboration, and excellence in campaign execution. Team Performance: Own the high quality campaign delivery rate goal and production efficiency for your audience. Identify new processes, talent development and tools required to improve the quality, craft and production efficiency of campaigns each quarter.
Operational Efficiency: Develop and drive adoption of AI-enabled workflows, processes, and best practices to ensure campaigns are launched with high quality and minimal errors.
Stakeholder Management: Act as the primary point of contact for Campaign Operations for your line of business, ensuring alignment with company goals and priorities.
Leverage AI, Braze and in-house marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.
Experience: 5+ years of experience in Retention Marketing, Marketing Operations, Martech or Lifecycle Marketing, with at least 2 years leading 3+ reports. Experience leading a Marketing Operations team preferred.
Demonstrated ability to apply AI tools to improve operational efficiency or campaign quality. Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
Ability to interpret data and analytics to inform decisions, build business cases for investment, and optimize campaign development and quality.
In addition to base salary, the compensation for this role includes opportunities for equity grants. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
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