Head of Operations & Business Management
$25 - $30 per hourMaison Alaïa
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Operations Supervisor
ALAÏA | New York City
Reports to: Boutique Director
Role Overview
An Operations Supervisor is an ambassador of the Maison, responsible for ensuring a seamless client journey by maintaining operational excellence and precision in inventory management. The Operations Supervisor is an essential partner to store leadership, able to influence an inspiring and motivating team environment that is supported by an efficient and evolving operational flow.
Key Responsibilities
Leadership & Team Development
As a member of the store leadership team, motivate and empower an environment of teamwork to maintain collaboration within the store, between stores, and with business partners.
Lead by example and enable a client-centric environment, serving as a role model for current and future leadership.
Be fully integrated into the store team, participating in morning briefings and contributing to achieving the overall objectives of the store.
Inventory & Stockroom Management
Uphold inventory management standards, influencing an organized and efficient work environment while ensuring ongoing accuracy of stock.
Maintain stock inventory in perfect condition, ensuring efficient and logical organization of all stock rooms (product and packaging).
Prioritize stockroom safety, creating a professional and compliant environment for employees and vendors.
Optimize stockroom and sales floor preshow/understock space to ensure merchandise is easily accessible and offers a seamless client experience.
Check the quality and conformity of all products delivered.
Logistics & Supply Chain Coordination
Manage store logistics, overseeing stock deliveries from central warehouse, domestic and international stock transfers, and stock issued for commercial activities (consignments, trunk shows, photo shoots, etc.).
Manage delivery operations, preparing and replenishing stock quickly and accurately.
Guarantee returns, shop-to-shop transfers, and logistical activities, respecting deadlines.
Improve product availability by interacting with supply chain and managing product requests to answer client needs.
Ensure client repairs and refurbishment are delivered on schedule, impacting customer service.
Operational Excellence & Compliance
Maintain store supplies order management, contributing to the operating expenses of the store.
Monitor store maintenance and manage stationery, uniforms, and kitchen supplies.
Follow internal Audit guidelines and company policies and procedures.
Client Experience
Ensure the right products are available on the sales floor to improve store efficiency and maximize client experience.
Develop and maintain the highest Brand and product knowledge.
Qualifications
5+ years' experience in retail sales and operations.
2+ years' management or supervisory experience.
Experience ideally in the Retail luxury sector with a high affinity for luxury products.
Strong interpersonal, communication, and follow-through competencies.
Strong organization, task-management, and logistics skill set.
Competent computer skills (e.g., SAP, Excel, Word).
Ability to sit and stand for extended periods of time.
Ability to lift up to 20lb boxes.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Hourly Range: $25.00 - $30.00
Salary will be determined based on relevant skills and experience.
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