Client/Customer Support Rep

Client Services Representative

We are looking for a dynamic Client Services Representative to join our team. This multifaceted role offers an exciting work environment that brings new challenges and opportunities each day. As a key team member, you will be instrumental in maintaining the highest standards that our clients have come to expect of RTC for decades.

Essential Functions:

Ability to manipulate and analyze client data.

Coordinate all tasks necessary to support the client's demands.

Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe.

Collaborate with internal teams to address complex customer issues and escalate when necessary.

Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance.

Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems.

Maintain and update ERP system records, including customer information, inventory levels and financial data.

Oversee daily logistic operations, including the scheduling and tracking of shipments.

Detail-oriented and capable of prioritizing multiple tasks in a constantly changing business to business environment.

Ability to adapt and shift priorities based on internal and external business needs.

Education, Experience, and Skill Requirements:

Bachelor's Degree a plus, but not required.

ERP experience required.

Proficient in all Excel and Word applications; an Excel test is required.

The ability to work in a fast-paced environment and prioritize workload.

Maintains clear and effective communication.

Deals constructively with issues that do not have clear solutions.

Supports the team by empowering others and positively contributing to the overall success of the organization.

Applicants must be 18 or older.

About RTC:

RTC focuses on continual improvement, evolving our capabilities, and reinvesting in our business to deliver higher-performing solutions for our clients. Brands and retailers require more strategic thinking on the shopper experience, higher levels of innovation, a more effective process for managing customer-specific requirements, access to a broader array of manufactured solutions, and the capability to orchestrate a broader and more complex supply chain. RTC has the integrated capabilities and product development experience to solve these needs and provide you with solutions that help grow your business in retail.

Why should you consider a career at RTC?

Benefits:

• 401(K) Plan with company match (we also offer a Roth option)!
• Hybrid work-from-home program offered
• Health Insurance through Blue Cross Blue Shield (choose from two PPO plans and one HMO plan based on your deductible comfort level)
• Dental Insurance with two plan options (both PPO Plans)
• Flexible Spending for Health and/or Dependent Care
• Commuter Transit benefit
• Critical illness benefit
• Life Insurance (we cover 3 times your salary - you can purchase more)
• Short-Term Disability Coverage (we'll cover this for you too - you can choose to purchase long-term disability)
• 2 weeks of paid Parental Leave
• 16 PTO Days (full year)
• 9 Paid Holidays
• Tuition Assistance

Perks:

Fun Friday Hours - get a head start on your weekend by leaving at 2:30 every Friday (year-round!)

Volunteer Time Off (VTO) plus company-sponsored volunteer events.

Wellness:

PTO is encouraged not only for vacations but mental health breaks.

Work/Life resources such as Legal, Financial, and Counseling are available through our Employee Assistance Program.

Discounts to eligible fitness centers for associates enrolled with Blue Cross.

Preventative Care is covered at 100% (annual check-ups and screenings).

Lactation rooms are available for new mothers at both Rolling Meadows & all 3 plant locations.

Annual flu clinic at Romeoville and Rolling Meadows for our associates and any dependents covered on our health plan. Flu shots are covered by insurance if the associate elects to go elsewhere.

Compensation:

The base salary range for this position is budgeted for $42,865-$62,321, with eligibility for overtime after 40 hours worked and an annual bonus. The actual base salary depends on various factors and could be above or below the range depending on the applicant's qualifications, years of relevant experience, specific skills, level of education, business needs, and market demand. The full salary range for this role reflects this position's competitive labor market value and provides an opportunity to progress as associates grow and develop within the role. Bonuses are paid based on RTC's financial results. Any payouts awarded in the first year of employment are pro-rated based on the start date. Program rules are subject to change at management's discretion.

Career Development & Training:

We encourage your professional growth and development. We offer mentors with deep industry experience, and management who will assist you in defining and realizing your short and long-term career goals and a variety of opportunities for training and advancement.

RTC is an equal opportunity employer. Women, individuals of all ethnicities, people with disabilities (intellectual and physical), and Veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), disability or genetic information, marital status, citizenship status, veteran status, religion, or any other basis prohibited by law. RTC is in compliance with Child Labor Laws.

RTC