Salesperson - Inside-Sales

Job Sales Associate

The Ticket Sales Associate supports all aspects of the Long Beach Coast's ticketing operation, with a particular focus on group sales outreach, inbound group inquiry coordination, and individual ticket sales. Reporting to the Ticket Sales Manager, this role is responsible for converting prospects into fansdriving revenue across group packages, season plans, flex packs, and single-game tickets while delivering outstanding service to every buyer. This is a full-time, seasonal role requiring availability during Pacific Standard Time business hours, with flexibility to support home game needs during the season.

The Ticket Sales Associate is responsible for:

Selling single-game tickets, flex packs, and mini-plans to individual fans through inbound inquiries and proactive outreach

Supporting season ticket holder acquisition and renewal campaigns as directed by the Ticket Sales Manager

Conducting outbound calls and emails to season ticket leads and lapsed buyers to drive re-engagement and new sales

Assisting with will-call preparation, digital ticket distribution, and buyer support leading up to home games

Conducting outbound prospecting via phone, email, and LinkedIn to identify and pursue group ticket opportunities with local businesses, organizations, schools, youth sports leagues, nonprofits, and community groups

Building and maintaining a personal pipeline of group sales prospects; consistently meeting or exceeding outbound activity targets set by the Ticket Sales Manager

Following up persistently and professionally with leads through the full sales cycle from first contact to signed agreement

Representing the Long Beach Coast at community events, networking functions, and local organization meetings to generate awareness and group sales leads

Serving as the primary point of contact for inbound group sales inquiries via phone, email, and web forms; Coordinating group event logistics including reserved seating arrangements, pre-game experiences, on-field activities, and any custom add-ons

Ensuring accurate and timely entry of all group bookings into the ticketing system (Vivenu) and CRM (Hubspot)

Communicating group event details to internal stakeholders, including game operations staff, to ensure seamless execution on game day

Processing ticket orders, group reservations, and payment plans accurately using Vivenu, the team's primary ticketing platform

Maintaining clean, up-to-date records for all prospects and accounts in the CRM; Pulling basic sales reports and pipeline summaries as requested by the Ticket Sales Manager

Assisting with promotional code creation, comp ticket requests, and ticket inventory management in Vivenu

Delivering exceptional service to every buyer and prospectbefore, during, and after the sale

Serving as a knowledgeable resource on team promotions, the game schedule, seating options, and the Blair Field experience

Coordinating with the Ticket Sales Manager to escalate and resolve complex buyer issues

Supporting game-day ticket operations as needed, including group check-in coordination

Assisting with the preparation of sales materials, group sales decks, and outreach templates

Participating in weekly sales team meetings and contributing updates on pipeline status and activity metrics

The Ticket Sales Associate may be asked to take on responsibilities outside of this job description in support of the Long Beach Coast and IBP team's broader needs

Strong communication skillswritten and verbalwith confidence on the phone and in email outreach

comfortable working independently in a remote environment

Highly organized with the ability to manage multiple accounts and follow-ups simultaneously

ability to learn ticketing and CRM platforms quickly (Vivenu experience a plus)

Willingness to be flexible

Prior experience in ticket sales, inside sales, or a customer-facing sales rolesports industry experience a strong plus

Familiarity with CRM tools (Salesforce, HubSpot, or similar) and ticketing platforms

Genuine enthusiasm for baseball, live sports, or community-driven entertainment

Experience with outbound prospecting and meeting or exceeding sales activity targets

Degree or coursework in Sports Management, Business, Marketing, or a related field preferred but not required

Be part of building something newthis is a ground-floor opportunity to shape the sales culture of a growing professional baseball team

Work with a passionate, community-focused organization that measures success in fans brought together, not just tickets sold

Gain hands-on experience across the full spectrum of sports ticketinggroup sales, season plans, box office operations, and fan experience

Flexible work environment with a collaborative, mission-driven team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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