Queen Mary Hotel - Attractions Ticket Agent

Attractions Ticketing Agent

Seasonal position through 11/1/2026.

Join our team as Attractions Ticketing Agent! Are you ready to be the friendly face that welcomes guests aboard a legendary icon? We're searching for an energetic Attractions Ticket Agent to join our vibrant crew at the Queen Mary! As the first point of contact, you'll make every ticket sale an unforgettable start to our guests' adventuresdelivering superstar service with a smile, efficiency, and genuine enthusiasm. If you love helping people and want to be part of the excitement, come create magical moments at one of Los Angeles' most storied attractions!

About the Queen Mary

Located in the Port of Long Beach, the Queen Mary is a renowned Los Angeles attraction known for its rich maritime history, striking Art Deco design, and panoramic views of the Pacific Ocean and city skyline. Once the grandest ocean liner of its time, the ship now offers 314 stateroomsincluding nine suites, spacious event venues, top-rated restaurants, unique shops, historical tours, and popular events like the Scottish Festival, Dark Harbor, and concerts throughout the year.

Key Skills/Responsibilities

• Welcome Wagon: Greet every guest with warmth and friendliness, making sure each arrival feels special from the moment they step up.
• Tour Maestro: Effortlessly handle reservations and ticket sales for guided tours, keeping the adventure rolling for every visitor.
• Payment Pro: Collect payments and provide change swiftly and courteously, ensuring a smooth and delightful transaction every time.
• Paperwork Ace: Balance end-of-day paperwork like a champ, juggling cash, credit cards, and discount coupons with minimal errors, keeping things accurate behind the scenes.
• Info Superstar: Answer guest questions about the Queen Mary, tours, or guided experiences with confidence, share property news, and lend a hand to crew members and other departments with professional flair!

Education & Experience

• At least 1 year of customer service experience; upbeat, guest-focused attitude
• Excellent communication and basic computer skills; prior ticketing system experience a plus
• High school diploma or equivalent
• Strong attention to detail, accuracy, and money-handling skills
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information:

About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.