Box Office Ticket Agent

Box Office Ticket Agent

Essential duties and responsibilities include the following. Other duties may be assigned.

Opens and or closes ticket window as required.

Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.

Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

Completes daily ticket sales report.

Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.

Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.

Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.

Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

Files various records and reports. Performs related clerical work as assigned.

Qualifications:

Ability to work the ticket window with minimal supervision

Ability to work flexible hours including daytime, evening, weekends and holidays, as needed

Must have professional attitude and appearance

Education and/or Experience:

High school diploma or general education degree (GED)

1 or more years related experience and/or training Or equivalent combination of education and experience

Box office or guest services background preferred

Skills and Abilities:

Ability to count money, make change accurately

Ability to listen and follow instructions

Ability to input data into a computer to record sales transactions

Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information

Good problem-solving skills and organizational ability

Ability to work independently and as a member of the team

Good customer service skills and sense of public relations

Computer Skills:

To perform this job successfully, an individual should have knowledge of computers. Experience in computerized ticket systems preferred.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job include close vision.

Legends Global is an Equal Opportunity employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.