Customer Service Officers

Service Advisor

BMW of Salem is seeking an experienced, motivated, and customer-focused Service Advisor to join our award-winning team. This is your opportunity to represent one of the world's most prestigious automotive brands while working with a loyal and growing client base.

2 years' Service Writing experience in dealership atmosphere-Preferred

Prior experience with the BMW brand is preferred

A team player who is focused on providing exemplary customer service

Computer and technology savvy

Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

Communicate additional repair and service needs to the customer based on vehicle inspection.

Keeping customer informed of service specials, completion times and service expenses.

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

High School graduate or equivalent, 18 years or older required. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.