Head of Operations Management (m/w/d)

Director of Operations
Overseeing Rooms, Food & Beverage, Spa & Wellness
Location: Estate Yountville, Napa Valley, CA
The Director of Operations is the second-in-command of the resort, responsible for overseeing all core operational departments including Rooms, Food & Beverage, Spa & Wellness, and Guest Experience. This role ensures seamless execution across all guest touchpoints, delivering exceptional, personalized service aligned with Forbes Travel Guide standards.
This leader drives operational excellence, financial performance, and team engagement, while continuously elevating the guest experience through innovation, attention to detail, and a strong on-the-floor presence.
Oversee Front Office, Housekeeping, Concierge, Valet, and Guest Experience teams
Drive Forbes-level service standards through daily engagement, training, and audits
Partner with Housekeeping and Engineering to maintain exceptional room quality and readiness
Food & Beverage Operations

Partner with Culinary leadership to ensure exceptional quality, consistency, and creativity
Drive revenue through activations, seasonal programming, wine experiences, and upselling
Monitor and manage financial performance (labor, cost of goods, profitability)
Oversee Spa operations, wellness programming, fitness, and retail
Drive revenue growth through strategic offerings, partnerships, and local outreach
Ensure a tranquil, luxury environment with exceptional service delivery
Optimize scheduling, therapist productivity, and retail performance
Lead daily operations meetings and maintain strong interdepartmental communication
Financial & Strategic Performance

Support long-term strategic initiatives, capital projects, and operational improvements
Foster a culture of accountability, engagement, and continuous improvement
Maintain a strong presence on the floor, connecting with guests and team members
Lead performance management, training initiatives, and succession planning
Standards, Compliance & Safety

Ensure compliance with all health, safety, and labor regulations
Oversee implementation and adherence to SOPs across all operational areas
Lead crisis management and emergency response as needed
710+ years of progressive leadership experience in luxury hospitality operations

• Proven track record of driving financial performance and guest satisfaction
• Experience with Forbes Travel Guide or equivalent luxury standards
• Strong financial acumen and experience managing multi-department operations
• Strategic & Financial Acumen: Balances profitability with luxury service delivery

At Estate Yountville, we lead with Kindness in All That We Do, create Unforgettable Experiences, and embrace a culture of continuous improvement. The Director of Operations plays a critical role in bringing this vision to life across every aspect of the resort.
The above is intended to describe the general content of and requirements for the performance of this job. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)