FULL-TIME ADMINISTRATIVE PROFESSIONAL

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

May maintain inventory of supply

Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.

Prepares and maintains basic financial records

Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.

Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.

Collecting patient payments and insurance information and making proper referrals to financial departments. Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.

Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. High School diploma or GED

One (1) year of clerical or administrative experience.

If Bachelor's degree, no years of experience is required

Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Effectively uses Microsoft office products in order to produce reports and documents. Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Finds agreement on issues and follows through on implementation

Legal Employer: Entity: UNC Medical Center

Organization Unit: Oncology Phone Center

Work Type: Full Time

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.