Full/Part Time Front Desk Receptionist

Responsible for greeting residents, families and employees in the business office. Distributing cash to residents and families from resident trust fund. Assisting in billing, Medicaid, Medicare A and B, and Insurance A and B claims in the ECS software system. Also responsible for covering the front desk for daily lunch breaks and vacation. This includes greeting and receiving guests and residents at the reception desk (located in the front lobby of Neshaminy Manor), answering incoming calls and assisting in the safety and security of the residents by monitoring the lobby area alarm systems.

Serve as the backup for the full-time Receptionist-Clerical position when needed:

Assist Families and resident with insurance questions, cash for shopping trips, and reimbursement to families from trust.

Process Medicaid Renewals, reaching out to families for updates in insurance, banking information and any other financial changes to their resident’s finances, assist with all COLA adjustments in ECS.

Contact Families when residents are no longer covered under Medicare A or Insurance A, issuing the appropriate government issued cut forms.

Copy, file and scan all new insurance and new admission paperwork to the Resident Master scan system.

Update Financial Responsible Party information in ECS to ensure bills are mailed to the appropriate party.

Working with the Accounts Receivable ledger to maintain current collections.

Mailing doctor claims to the appropriate payers by interpreting the insurance profile in ECS.

Entering ancillary charges for Medicare and Insurance for consolidated billing in ECS.

Create UBO4 in ECS for secondary insurance billing, adjusting amounts and manipulating claims to appropriate payers by interpreting the insurance profile claim in ECS.

Business Office related duties such as filing, mailings and other duties as assigned.

Greets all residents and relatives with courtesy and respect while on duty at the reception desk directing them to the proper department.

Answers a multi-line telephone system transferring calls to the proper party or department.

Maintains open communications between departments and emergency personnel, as the reception desk is the "command post" for fire and/or medical emergencies.

Monitoring of the WanderGuard system for the protection of residents who enter the lobby area.

Monitoring of the Secondary call bell system and pager system.

Monitoring of the fire alarm system controls located in the back of the front desk area.

Monitoring of the security video screens located on the front desk.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of three -year computer experience including Microsoft Word, Excel and Office.

Ability to get along well with the residents and the public.

Advanced computer analytical skills utilizing various program applications such as Adobe Reader and Editor, Power Point, etc.

Ability to read and interpret documents such as government issued updates for Medicaid, Medicare and Insurance.

Knowledge of office equipment.

Computer/VDT ability: Clerical perception: Environmental Conditions: (Check all that apply)

Exposure to chemicals

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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