Corporate Receptionist

Receptionist

Location: Lever House, 390 Park Ave, New York, NY 10022 Pay Rate: $25 - $29/HR Shift Times: Tuesday, Wednesday, Thursday (Part time based on busy office days) 7:30am-4:30pm

Job Summary: Provides personal services to employees and guests such as office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, cleaning, package and mail room assistance, and other services as needed.

Responsibilities:

• Displays a warm friendly, professional greeting to all those entering the property.
• Answers telephone in friendly, professional manner.
• Maintains accurate records of service requests and status.
• Responds promptly with accurate and thorough information according to the specific request.
• Arranges and confirms recreational, dining, and/or business activities.
• Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.
• Follows security and emergency procedures as defined for the property.
• Responds to emergency situations in a calm, efficient manner.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor.
• Ability to assess circumstances, empathize and offer help.
• Ability to calculate simple figures such as percentages.
• Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
• Good organizational skills.
• Ability to work flexible work schedules based on office needs.

Must Haves:

• Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience.
• HS Diploma or GED required, Hospitality accreditations preferred.
• Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision.
• Physical ability to assist. Able to lift 30 lbs.