Front Desk Receptionist - Hospitality

Aloft Mountain View Front Desk Agent

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are looking for our next great team member to join us on our Front Desk team. Marriott Hotels discount domestic and international locations for you and your family members

As our Front Desk Agent at Aloft Mountain View, you will provide a warm welcome at check-in and a fond farewell at check-out and in between, creating a memorable experience from their arrival to departure.

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

You have impeccable customer service skills and you thrive in a fast-paced environment. Besides being an expert in multitasking, you are also detail-orientated in all areas of the Front Desk operations.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Inspired to perform well when granted the ability to set your own schedule and goals

Previous hotel job experience a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.