Head of Operations & Business Management

You are food obsessed and operationally driven. Key Account Manager

As Director of Operations, you plan, organize, and direct campus operations to achieve client objectives while upholding our standards of quality and contractual commitments.

You create clarity, accountability, and alignment so culinary and operations teams can perform at their best. You lead with ownership, think strategically, act decisively, and build strong partnerships that drive meaningful results.

The Director of Operations leads the campus account and serves as the strategic partner to the client, ensuring all programs align with business objectives and contractual commitments. This role translates vision into disciplined operational execution, delivering exceptional workplace dining and hospitality experiences while driving measurable financial and performance results.

As a visible and engaged leader, you guide General Managers, chefs, and operations teams across the campus, building high performing teams grounded in accountability, collaboration, and continuous improvement. You ensure consistency, quality, financial stewardship, safety, and full alignment with Guckenheimer standards.

Success in this role requires strong business acumen, operational rigor, and a deep commitment to hospitality excellence.

Operational excellence across the campus, ensuring seamless service, consistent quality, and environments that reflect pride, professionalism, and care

Strong financial performance achieved through disciplined cost management, smart forecasting, and operational efficiency that protects both the guest experience and the business

Development of strong operations and culinary leaders who create welcoming environments, support their teams, and uphold service standards daily

Flawless execution of contractual commitments, safety standards, and compliance requirements, ensuring trust, reliability, and brand integrity

Lead all campus operations with a hospitality first mindset, ensuring every café and service point delivers a consistent and elevated guest experience

Partner closely with the Key Account Manager, campus leadership team, and client stakeholders to align operational strategy with client objectives and contractual commitments

Drive disciplined execution across the campus by ensuring all Guckenheimer and client standards, policies, and service expectations are consistently upheld

Oversee financial performance for the campus account, including margin management, cost controls, forecasting accuracy, and performance metric accountability

Support client retention and growth efforts by demonstrating operational strength, service excellence, and continuous improvement

Maintain a visible presence on site, coaching leaders in real time, reinforcing hospitality standards, and ensuring every guest interaction reflects professionalism and care

Food and Workplace Safety

Embed food safety and workplace safety into daily campus operations through leadership, training, and consistent follow through

Ensure all kitchens and service areas are organized, clean, and inspection ready at all times

Enforce adherence to workplace safety standards, food safety protocols, and all regulatory requirements

Maintain strict compliance with HACCP and NSF standards through documented processes and audit readiness

Ensures disciplined execution, financial stewardship, and scalable systems that protect the guest experience.

This is a hands‑on leadership role rooted in the energy and rhythm of hospitality operations.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.