Weekend Client Services Rep

Client Service Representative

GoodVets Polaris - Westerville, OH

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teamsand unparalleled service for today's pet parents.

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk roleit's a critical position that shapes the client experience and supports the success of the hospital as a whole.

Deliver elevated customer service with warmth, empathy, and professionalism

Answer and triage phone calls using a multi-line system

Maintain a clean and organized reception and lobby area

Communicate effectively with doctors, technicians, and managers to ensure smooth operations

Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have:

Availability to work evenings and weekends

Previous veterinary or medical front-desk experience (preferred, not required)

Familiarity with Windows-based systems and practice management software (or a willingness to learn)

Medical, dental, and vision insurance to keep you and your family wellplus flexible spending options and disability coverage

• A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance