Head of Remote Assistance Operations

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Summary: This position is highly visible and plays an integral role on our operations team. Directs and oversees operational policies, objectives, and initiatives. Responsible for developing, implementing, maintaining and improving the operational functions of assigned Transportation / Distribution facility(s) while maintaining effective and efficient service to customers with a focus on quality, productivity, safety, loss prevention and employee relations. Develops and maintains logistics operations business plans to include all program requirements, labor hours, cycle, production costs, and image.

Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.

Provides guidance to the development of a logistics process plan, including personnel requirements, material needs, subcontract requirements, facility needs, and tooling and equipment needs.

Ensures all established costs, quality, and delivery commitments are met.

Coordinates logistics activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.

Responsible for financial analysis and aggressive management of operational expenses.

Determines responsibilities of assigned organization and staff positions to accomplish business objectives.

Distribution focus: oversight of shipping/receiving, picking/packing, and inventory

Experienced in rapid carton throughput – import deconsolidation/domestic consolidation

Store delivery focus: unloading, sorting, segregating, palletizing, load out, on-time delivery

Domestic pickup and delivery functions

Leverages continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment

Performs managerial functions, such as, mentoring, coaching, administering performance reviews, conducting disciplinary actions, and interviewing employment candidates

Drives a high-performance culture characterized by an empowered, highly engaged team

Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

Position is full-time and on-site.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Minimum 10 years of experience in a fast paced warehousing environment with increasing responsibilities.

Demonstrated expertise in managing growing warehousing operations.

Experience in a 3PL environment supporting multiple customers or lines of business helpful.

Demonstrated experience working with customers to improve business operations and results.

Experience supporting negotiations for new or increased customer contracts.

Experience implementing and managing key performance indicators throughout operations and holding management and employees accountable for performance metrics.

Solid financial, analytical and P&L experience.

Familiarity with Lean techniques and continuous improvement models.

Experience with warehouse management and transportation management systems (WMS/TMS).

Experience working with remote headquarters and functional resources, ability to build effective relationships, solve problems, and get things done.

Experience creating a high-trust, high-performance, team culture.

Demonstrated leadership and people-management skills.

Medical

• Dental
• Employee Assistance Program
• Flexible Work Schedules (when possible)
• Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please email us at View email address on us.fitly.work.