Hospitality Concierge - Full Time

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Regular Full time

Work Shift

The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The Ambassador Services department is wholly dedicated to providing outstanding service to patients and their families who choose to stay with us. As part of this commitment, the Hospitality Concierge will strive to continuously improve patient experience for all patients, through innovative thinking and best-practices implementation.

The Hospitality Concierge will be part of a team dedicated to the excellence of the patient’s accommodative experience and will report to the Associate Director of Ambassador Services. Together and with input from internal partners, the team will strive to continuously improve patient experience for all patients, through innovative thinking and best practices implementation. The Hospitality Concierge will represent the institution and help implement its strategic goals by role-modeling its patient experience philosophy.

Ongoing daily management of Tisch 5 amenity programs and successful implementation of new program initiatives, this includes keeping an accurate inventory and managing vendor relationships (for example: daily tea service, linen program, toiletries, patient snacks and other room amenities)

Ability to have expertise in local area lodging, transportation and restaurants in order to better serve our patients

Data entry and maintenance for all assigned patients and reporting and trend analysis

including weekends, early mornings and late evenings and on-call availability as needed to support 24/7 operations.

2-3 years in a customer service setting, hospitality and/or healthcare.

Must have outstanding customer service skills

Communication skills, with an emphasis on listening and interpreting body language required

Bachelor’s degree

Strong computer skills, including Microsoft Office Suite required

Healthcare and/or Hospitality experience

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

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