Head of Client Support Services

Job TitleAscensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.Job DescriptionManages and nurtures relationships with qualified defined contribution retirement plans using our recordkeeping platform. Serves as the primary point of contact for assigned relationships, addresses client escalations, documents procedures, and identifies opportunities for process improvement.Essential FunctionsReasonable accommodations may be made to enable people with disabilities to perform these essential functions.Provides client support and customer service for daily client inquiries through both verbal and written communication.Collaborates with primary plan contacts, partners and advisors to respond to requests for specialized reports, consult on client inquiries, and research/resolve issues.Provide clear participant guidance, employer communications, retirement education sessions, and collaterals.Must possess emotional intelligence and the ability to simplify complex retirement concepts to non-experts.Maintain employer relationships, understand organizational needs, tailor plan frameworks, and effectively resolve escalations or service gaps.Required Education, Experience and Certificates, Licenses, RegistrationsAt least 3+ years of experience working in a related position in the retirement services sectorProven relationship management experienceDemonstrated project management skillsSolid MS Office skills to include ExcelPreferred (But Not Required) Education or Skills for This Role AreBachelor's degree in a business-related field or industry experienceDST experienceProfienciesDiversity and InclusionCreative Problem SolverProven fiduciary judgment and ethical decision-makingStrong organizational skills with an ability to juggle compliance, communication, and operationsTech-savvy with ability to learn and manage recordkeeping platformsConfident communicator, both in writing and in-person presentationsCollaborative mindset and ability to work with diverse stakeholdersTravel: Up to 10%Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. The national average salary range for this role $60-80k in base pay, exclusive of any bonuses and benefits. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.