Head of Sales & Business Operations

At a Glance Legrand has an exciting opportunity for a Sales Operations Manager to join the Power & Thermal Management division.

Job Description Responsible for leading the Sales Operations Assistant team and improving the processes, systems, and reporting that support the sales organization. This role oversees daily operations, workload management, and team performance while collaborating across departments to improve efficiency, data accuracy, communication, and overall sales effectiveness.

Responsibilities Lead, coach, and develop the Sales Operations Assistant team by establishing clear expectations, providing regular feedback, delegating responsibilities, and reinforcing accountability.

proactively address imbalances, aging work, operational risks, and staffing gaps.

Create and maintain documented processes, standard operating procedures, escalation paths, system requirements, and guidance for common exceptions.

Collaborate with Inside Sales, Finance, Operations, Logistics, and other business partners to improve processes and resolve cross-functional issues.

Identify, develop, and implement sustainable process improvements that increase efficiency, accuracy, communication, and team effectiveness.

Partner in managing and improving Salesforce, SAP, and related tools, including applicable system administration, configuration, testing, and user support.

Analyze operational and sales data to identify trends, risks, training needs, and opportunities for improvement; Create, validate, and distribute recurring sales, commission, and operational reports accurately and on schedule.

Manage assigned operational projects and initiatives from planning through implementation, including coordinating stakeholders, tracking progress, resolving issues, and communicating results.

Bachelor's degree from four-year College or University with emphasis in Business, or related field; Experience At least five years in sales operations, customer operations, order management, inside sales operations, or a similar function

Two or more years of direct people-management experience, including coaching, delegation, performance management, and employee development

Demonstrated success identifying operational risks and addressing them

Development and implementation of process improvements

Experience leading cross-functional projects involving Sales, Inside Sales, Finance, Operations, Logistics, or Supply Chain

CRM and ERP experience; Salesforce.com and SAP are strongly preferred

Skills/Knowledge/Abilities Project management skills including organizing, delegation and coordination of tasks.

Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint), experience with Salesforce.com & SAP preferred

Strong organizational and planning skills and the ability to work independently.

About Us Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.

Trusted by the world’s largest hyperscalers, Legrand's Power & Thermal Management division helps operators manage the critical infrastructure that powers modern data centers. Through a portfolio of best-in-class brands spanning power, cooling, connectivity, management, and supporting infrastructure, we enable customers to deploy, operate, and scale high-density environments. Combining deep domain expertise with a customizable design approach and dedicated support services, we help customers build and operate resilient infrastructure that meets current performance requirements while adapting to future demands. Power & Thermal Management industry-leading brands include Approved Networks, Raritan, Server Technology, Starline, Ortronics, Kratos Industries, and ZPE Systems.

Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

Benefits & Perks comprehensive medical, dental, and vision coverage

paid time off (PTO) and holiday pay

short-term and long-term disability benefit plans

bonus opportunities in accordance with the Company's incentive plans

active/growing Employee Resource Group network