Head of Direct Sales

Sales Team Supervisor

Average target compensation of $100K + uncapped incentives

Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Responsible for meeting and exceeding budgeted headcount and sales goals.

A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.

Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.

Recruit, interview, hire, and train Residential Connectivity Sales staff.

Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.

Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.

Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.

Be familiar with reporting and analytics necessary to drive and support business decisions.

Collaborate with other departments and support teams to achieve goals and objectives.

Work allocated will consist of approximately 60% fieldwork and 40% office work.

Coach to and follow Charter's Sales Process.

Communicate territory assignments to Residential Connectivity Sales Specialists.

Monitor the payroll process and ensure timely and accurate approval of all commission payments.

Handle employee relation issues, including performance appraisals, coaching, and training.

Completes administrative tasks related to all sales activities and ensures their team does the same.

Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.

Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.

Prepares reports as needed.

Perform other duties as requested by leadership.

Ability to read, write, speak and understand the English Language.

Excellent communication, interpersonal and organizational skills

Possess strong technical and computer skills

Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

Ability to work outside for extended periods in any season and/or during inclement weather

Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

Must be able to work non-traditional work hours such as evenings and weekends

Valid driver's license, satisfactory driving record within Company required standards, and auto insurance

Ability to complete documentation accurately.

Bachelor's degree in business or marketing, or equivalent work experience.

2+ years of Outside Sales or related work experience.

Knowledge of Direct Sales practices

Experience with consumer education of products and services

Knowledge of cable or telecommunications services

Sales Supervisory experience preferred - 0.5+

Phenom People