Customer Service Officers

Position Summary

As an Internal Service Advisor at OneWater Marine, you will play a critical role in supporting our service department operations by assisting with internal communication, facilitating service requests, ensuring proper documentation, and collaborating with service technicians, parts departments, and other teams to streamline service processes. This role is focused on ensuring smooth operations and efficient service delivery, both internally and externally.

Essential Duties And Responsibilities

Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.

Manages technician’s workflow and schedules assigned repair orders appropriately.

Performs detailed write‑up of customers concerns and incorporate required work utilizing “Complaint, Cause & Correction” on each repair order and provide timely estimates for customer approval.

Collaborate with the service manager to improve internal processes, workflow, and operational efficiency.

Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.

Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.

Obtains warranty or service contract approvals in a timely manner.

Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.

Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.

Skills

Excellent interpersonal and communication skills

Ability to build and maintain customer relationships

Ability to manage service schedules and appointments

Ability to prioritize tasks in a fast‑paced environment

Detail‑oriented with accurate documentation and reporting

Efficient in managing workflow and ensuring customer expectations are met

Qualifications / Requirements

High school diploma or equivalent (required)

Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries

Experience working in a service department (marine service experience is a strong advantage)

Knowledge of marine equipment, boats, engines, and parts (strongly preferred)

Familiarity with basic marine maintenance and repair terminology

PHYSICAL DEMANDS

Remaining in a stationary position, often standing or sitting for prolonged periods - F

Repeating motions that may include the wrists, hands and/or fingers - F

Moving about to accomplish tasks or moving from one worksite to another - F

Operating motor vehicle - O

Communicating with others to exchange information - C

Assessing the accuracy, neatness and thoroughness of the work assigned - C

Hearing - C

Talking - C

Seeing - C

Eye/Hand/Foot Coordination - F

WORK ENVIRONMENT

This position operates exclusively in an indoor office environment with controlled temperatures.

Note

This job description in no way states or implies that these are the only duties to be performed by the employees incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Equal Opportunity Statement

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

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