Head of Operations Management (m/w/d)

Health insurance

Bonus based on performance

Dental insurance

Operations Manager

POSITION OVERVIEW The Operations Manager (OM) ensures that the club delivers the best guest and member experience.

Responsible for communicating and upholding company standards and leading by example for managing a clean, friendly, and well-maintained club

Responsible for the successful attainment of department targets (e.g. customer service, cleanliness, Fuel Zone (if applicable) and Recovery Lounge revenue, and member retention)

Ensures that the facility is well equipped and provides a clean and safe environment for both members and employees

Service Management

Proactively engage club member base, regularly greet and interact with members, respond to member emails, and efficiently resolve shift report requests

Resolve member concerns and complaints in a professional manner within club parameters

Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience

Work with GM in implementation of promotions and merchandising

Ensure that team members have completed the appropriate HR training

Implement operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance

Mediate club team member relation matters for all club operations team members

Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check-in, telephone inquiry, guest registration, ups sheet, cash handling, member ID cards, etc.

Make daily banking deposits

Supervise point-of-sales (POS) operations

Manage Member Services, Recovery Lounge and Fuel Zone staff schedule within budgeted hours submitted to and approved by GM

Conduct monthly meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals

Coach staff under the guidance of the GM and consult with the corporate office for additional direction when necessary

WORK SCHEDULE This is a full-time, management position. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.