Head of Service Management

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. Bonus Program

Training through John Deere University

A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match

Referral Bonus

Employee Assistance Program

Paid Company holidays

Company Paid Life Insurance

Job Type: Full-time

Schedule: Monday – Friday 1st shift – Saturdays as needed

United Ag & Turf NE is looking for a Service Manager who will be responsible for managing the operations of the Service Department at the branch to provide the highest level of external and internal customer satisfaction. You will work closely with other leaders and employees in the store to ensure building operations remain safe, secure, and well-maintained.

Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge

Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction

Resolves elevated customer issues as needed with a high level of customer service; Assist in the development and execution of effective Service Department policies and processes

Create annual branch Service Department forecast & goals, in alignment with financial & operational objectives

Execute the Service Department’s strategic & marketing plans and regularly review progress to ensure achievement of goals

Effectively communicates with the Corporate Service Manager, branch Parts Manager and branch personnel

Responsible for hiring, training and development of service personnel

Complete performance reviews of service personnel and deliver appropriate corrective action and discipline as needed

Ensure all department tools, equipment and vehicles are in good working order

Identifies and develops new customer and business opportunities to achieve department growth

Ensure a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; Excellent customer service skills and follow through ability

Familiar with the equipment industry, John Deere and competitive products preferred

General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment

Ability to manage personnel and adhere to company policies and procedures

Ability to use standard desktop load applications, email, internet functions and Service Advisor

Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis

Solid understanding of financial principles relative to Service Department operations and company business systems

Exhibits necessary skills to effectively manage a fast-paced environment

Exhibits strong desire to expand personal development

Achieves and maintains forklift certification

Ability to travel for customer service and training as needed

2 years of equipment industry or service experience

High school diploma, or GED

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Maneuver on/under heavy equipment and around construction/agricultural sites with loose‑footing and irregular terrain.

Operate a motor vehicle both day and night.

While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone

Hearing ability is sufficient to communicate with others in person or over the phone