Head of Care Management Operations

Location: Los Angeles, CA (Hybrid, with 3 days/week on-site required)
Hours: Full-Time, Exempt
Target Start Date: November 2, 2026
THE GROUND FLOOR Most operators spend their careers inside machines other people built. Every so often, a different kind of opportunity appears: an organization with real vision, real budget, real momentum and community trust, standing at the start of its next chapter, where the operating system hasn't been written yet.
The Liberty Ecosystem is launching a new chapter of ambitious, community-rooted work, and we are hiring the person who will build its operational foundation from the ground up. WHAT YOU'LL BUILD TOWARD At the Liberty Ecosystem, we're not just building projects and providing community programs. We are igniting a movement that reimagines urban investment as a catalyst for justice, equity, and transformation. We led the largest raise for a community-owned real estate project in American history. Magazine and Next City. Community-owned real estate: taking land off the speculative market and putting it into community hands
Collective investment: pooling capital from everyday people so the community can invest in itself
A Black-centered ecosystem: local organizations and enterprises working together, strengthened by connections across the African diaspora
We are a nonprofit and a social enterprise in the truest sense: the discipline and ambition of a growth company, the soul of a movement. As our Operations Manager, you will build the operating system of the Liberty Ecosystem from zero. The workflows, the decision rights, the rhythms, the follow-through that turn revolutionary ideas into operating projects.
You’ll report to the Chief Operating Officer and work shoulder-to-shoulder with the executive team, with real authority: you will make operational decisions, approve expenditures within established guidelines, and supervise a small administrative staff. WHAT YOU'LL OWN The Engine - Operations, Systems & Authority Design, document, and relentlessly improve systems, workflows, and tools where none existed before — the zero-to-one build
Create the core processes, decision rights, templates, and quality-control standards that make coordination easier and execution stronger across teams, programs, and ventures
Lead and develop our small administrative staff, ensuring routine operations and special projects land on time, every time
Review and approve operational expenditures, invoices, and budget requests in accordance with approved budgets, internal controls, and financial policies
The Edge - AI-Native Operations Build us into one of the most technologically advanced organizations in this movement by implementing AI-integrated systems and workflow automation that multiply what a lean team can accomplish
Manage IT solutions, vendor partnerships, and project management platforms so our infrastructure stays aligned, scalable, and best-in-class
The Rhythm - Projects & Coordination Run organization-wide project tracking so deadlines, milestones, and priorities are visible and met across every team
Hunt down process gaps and bottlenecks before they slow the mission, and build a culture of continuous improvement and collective accountability
The Bridge - Community, Partnerships & Outreach Represent the Liberty Ecosystem in community, partner, and coalition spaces, ensuring community voices are not just heard but built into how we operate
Support community outreach, neighborhood engagement, event partnerships, MOUs, and partner coordination so external relationships move with clarity, care, and follow-through
Serve as connective tissue between operations, programs, and external partners, tracking commitments and helping deliver on them, because in this work, trust is the currency
Decisions will travel faster. You will have helped build the operating architecture of a growing movement, not from the sidelines, but from the center of the work. You will have operational fingerprints on a portfolio of impactful projects that most operators only read about. And as the systems you build take root, your scope can expand toward designing and launching a new venture or program from the ground up.
You can tell that story with fire in your eyes.
You can walk us through real workflows you've transformed with Claude, ChatGPT, automation tools, or related platforms, and what those transformations made possible.
You move fluently between worlds: sharp and credible with executives, vendors, and business partners; authentic and grounded with community stakeholders.
You have 4+ years of progressive experience leading operations, systems, or process improvement at a startup, social enterprise, nonprofit, or operations-intensive business. You carry a genuine commitment to racial and economic justice , with the cultural intelligence to match.
Bonus: you've touched real estate, property, or asset operations.
We are dedicated to our collective goals and the advancement of our community
We are proactive in our efforts and committed to seeing projects to completion
Respect for Confidentiality: We handle sensitive information with care and integrity
Generous paid time off, paid holidays, and comprehensive health and wellness coverage.
Professional development and continuing education support - conferences, certifications, trainings, and leadership development
Educational assistance and growth resources aligned with your development goals
Flexible work arrangements and a hybrid schedule designed for productivity, creativity, and balance, with three days per week onsite requirement.
A ground-floor seat in a growing nonprofit social enterprise where you will shape how the organization works
Direct engagement and leadership opportunities across affordable housing, workforce development, community economic development, and economic justice
As a Black-led organization, we embrace diversity, equity and inclusion, and are dedicated to fostering a supportive environment for all team members.

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