Head of Operations **URGENT**

Air General, a third-generation, family-owned, national cargo handling company, is seeking an Operations Supervisor in our Raleigh Durham International Airport (RDU) airport operation.
Requirements include: domestic and international air cargo knowledge and experience, with a strong focus on customer service. Organize, coordinate, and control all domestic contract handling services on behalf of the customer, in a safe and efficient manner.
Coordinate and develop objectives and procedures to enhance the domestic cargo operation and promote the use of international flights.
Implement procedures designed to meet all customer targets and service requirements.
Ensure that handling services do not adversely affect the safe and punctual operation of the customer's domestic flight services.
Ensure all necessary training standards are achieved or exceeded.
Oversee comprehensive training plans for all employees.
Initiate directives and procedures, which will enhance service levels to the customer.
Ensure all incidents or service complaints are fully investigated. Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum effective employee performance.
Maintain and promote complete integrity of the domestic cargo and mail handling operation.
Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications with all parties and with the customer.
Adhere to all FAA, Airport, and Air General safety and security procedures, and immediately rectify any discrepancies.
Perform any other duties as directed by the customer or Station Manager.
High school diploma or GED required - advanced degree preferred.
Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
Must be able to clearly understand and communicate in English when performing essential job functions.
Be available to work varied shifts, including nights, weekends, and holidays.
Some travel may be required for airline specific training.
21.00 - $25.00 Hourly

Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.

• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Life Insurance
• Tuition Scholarship Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos!